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cant connect (4 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 10 years ago by ac
  • Latest reply 10 years ago from Jim Matthews
  • ac Member

    Hi -

    Just downloaded the trial copy. When i set up a new connection, and enter the URL, username, password, and press "enter", it gives an error message which says: "error on password- not logged in"

    Am running the program on a Mac.

    Help...

    AC

    Posted 10 years ago #

  • Jim Matthews Administrator

    Could you choose "Fetch Transcript" from the Window menu and post the contents after you dismiss the error message?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • ac Member

    Here's the transcript..

    Fetch 4.0.3 System 0x1028 Expires 08/22/2004 TR
    Connecting to www.filmiradio.com port 21 (8/12/04 11:56:15 AM)
    220 Serv-U FTP-Server v2.5k for WinSock ready...
    USER filmiradio
    331 User name okay, need password.
    PASS
    530 Not logged in.
    ---------------------

    I have the right password. Am using it to log on from another windows machine.

    Posted 10 years ago #

  • Jim Matthews Administrator

    Do you have a transcript from the Windows machine, for comparison's sake? The server is rejecting the password you're entering into Fetch.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

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