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cant connect (4 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 9 years ago by ac
  • Latest reply 9 years ago from Jim Matthews
  • ac Member

    Hi -

    Just downloaded the trial copy. When i set up a new connection, and enter the URL, username, password, and press "enter", it gives an error message which says: "error on password- not logged in"

    Am running the program on a Mac.

    Help...

    AC

    Posted 9 years ago #

  • Jim Matthews Administrator

    Could you choose "Fetch Transcript" from the Window menu and post the contents after you dismiss the error message?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • ac Member

    Here's the transcript..

    Fetch 4.0.3 System 0x1028 Expires 08/22/2004 TR
    Connecting to www.filmiradio.com port 21 (8/12/04 11:56:15 AM)
    220 Serv-U FTP-Server v2.5k for WinSock ready...
    USER filmiradio
    331 User name okay, need password.
    PASS
    530 Not logged in.
    ---------------------

    I have the right password. Am using it to log on from another windows machine.

    Posted 9 years ago #

  • Jim Matthews Administrator

    Do you have a transcript from the Windows machine, for comparison's sake? The server is rejecting the password you're entering into Fetch.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

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