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Can't connect (2 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 10 years ago by Faye
  • Latest reply 10 years ago from Jim Matthews
  • Faye Member

    We have used fetch for over a year to send our files to the printer. In the past several weeeks we've had problems connecting. We can connect for a time and send files and then when we go back to reconnect it takes sometime 15, 20 or even 30 minutes before we can connect again. We've tried from several different computers and even installed the new version of fetch and still nothing. It's very frustrating since the printer is waiting for our files. I've even taken stuff home to send and can connect fine from there.

    Posted 10 years ago #

  • Jim Matthews Administrator

    Could you post the contents of the Fetch Transcript window (choose "Fetch Transcript" from the Window menu) when you're having trouble connecting?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

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