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Can't get file list (11 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 10 years ago by rlsully
  • Latest reply 10 years ago from pdantic
  • rlsully Member

    I have just purchased Fetch 4.0.3 and am running )S 10.3.2 with Brickhouse 1.2b9 as a firewall connecting thru a linksys router to hi speed cable.

    I can connect to different sites such as fetch but it fails when trying to download the File List.

    the Fetch Transcript of 2 examples is below

    Fetch 4.0.3 System 0x1032 Serial FETCHFL001-R212-JH0N TR
    Connecting to ftp.fetchsoftworks.com port 21 (1/1/04 11:19:44 AM)
    220 fetchsoftworks.com NcFTPd Server (licensed copy) ready.
    ADAT
    500 Syntax error, command unrecognized.
    USER anonymous
    331 Guest login ok, send your complete e-mail address as password.
    PASS
    230-You are user #3 of 16 simultaneous users allowed.
    230-
    230 Logged in anonymously.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is cwd.
    MACB ENABLE
    500 Syntax error, command unrecognized.
    PWD
    257 "/" is cwd.
    PORT 192,168,1,5,245,142
    200 PORT command successful.
    LIST
    550 Cannot connect to 65.118.178.93:62862 - Operation timed out.
    QUIT
    send_cmd():con_conn->Putline() returns -3155
    Connecting to apple2.archive.umich.edu port 21 (1/1/04 11:29:13 AM)
    Connecting to ftp.uu.net port 21 (1/1/04 11:31:22 AM)
    220 FTP server ready.
    ADAT
    530 Please login with USER and PASS.
    USER anonymous
    331 Guest login ok, send your complete e-mail address as password.
    PASS
    230-
    230- Welcome to the UUNET archive.
    230- A service of UUNET Technologies Inc, Falls Church, Virginia
    230- For information about UUNET, call 703 206 5600, or see the files
    230- in /uunet-info
    230-
    230- Please see http://www.us.uu.net/support/usepolicy/ for Acceptable
    230- Use Policy
    230-
    230- Access is allowed all day. Current time is Thu Jan 1 18:31:27 2004 GMT.
    230-
    230- All transfers are logged with your host name and email address.
    230- If you don't like this policy, disconnect now!
    230-
    230- If your FTP client crashes or hangs shortly after login, try using a
    230- dash (-) as the first character of your password. This will turn off
    230- the informational messages which may be confusing your ftp client.
    230-
    230-
    230-Please read the file /info/README.ftp
    230- it was last modified on Fri Jun 29 00:54:02 2001 - 916 days ago
    230-Please read the file /info/README
    230- it was last modified on Fri Jun 29 00:54:02 2001 - 916 days ago
    230 Guest login ok, access restrictions apply.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    PWD
    257 "/" is current directory.
    PORT 192,168,1,5,105,218
    200 PORT command successful.
    LIST
    425 Can't build data connection: Operation already in progress.
    ftp_list: -30000 (state == GETTING_LIST)

    Any thoughts?

    Thanks Roger

    Posted 10 years ago #

  • Jim Matthews Administrator

    I would check the "Use passive mode transfers (PASV)" box in the Firewall section of Fetch Preferences. Does that solve the problem?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • rlsully Member

    Yes that did it

    Thanks Roger

    Posted 10 years ago #

  • pdantic Member

    I'm having a very similar issue, but toggling between passive on and off doesn't seem to make any difference. Everything was working well until last Saturday, now I can't seem to get an ftp connection to work with my site. I *can* get connections with other ftp sites (i.e., the Fetch Softworks site) no problem, so I'm pretty sure that the issue is with my web hosting provider. Of course, they think it's on my end... :-(

    I have "Show Server Messages" turned on but don't seem to be getting any messages. I see Fetch logging into the site, but it just dies when it gets to the "Get File List" command. If I cancel quickly it shows that there is still a connection... Sometimes if I don't cancel it will actually kill my wireless connection and I get an Open Transport Error Number -3155.

    Any ideas? Thanks in advance...

    Posted 10 years ago #

  • Jim Matthews Administrator

    Can you post the contents of the Fetch Transcript window after trying to connect with "Use passive mode transfers (PASV)" checked, and again with it unchecked.

    It may be that your service provider has put in a firewall blocking passive mode transfers. In that case your only option is to figure out how to make non-passive transfers work on your end. That may involve disabling the firewall on your computer.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • pdantic Member

    Here ya go! I have changed the user name for security reasons.

    With PASV enabled:

    Fetch 4.0.3 System 0x1032 Expires 01/06/2004 TR
    Connecting to pdantic.com port 21 (1/3/04 1:48:20 PM)
    220 ProFTPD FTP Server ready.
    USER xxxxxxx@pdantic.com
    331 Password required for xxxxxxx@pdantic.com.
    PASS
    230 User xxxxxxx@pdantic.com logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/home/pdantic" is current directory.
    MACB ENABLE
    500 MACB not understood.
    PWD
    257 "/home/pdantic" is current directory.
    PWD
    257 "/home/pdantic" is current directory.
    PASV
    227 Entering Passive Mode (63,251,4,132,157,106).
    LIST
    ABOR

    I aborted the connected after nothing happened after about three minutes. Yes, I am currently doing a "tryout" of Fetch.

    With PASV disabled:
    Connecting to pdantic.com port 21 (1/3/04 1:55:08 PM)
    220 ProFTPD FTP Server ready.
    USER xxxxxxx@pdantic.com
    331 Password required for xxxxxxx@pdantic.com.
    PASS
    230 User xxxxxxx@pdantic.com logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/home/pdantic" is current directory.
    MACB ENABLE
    500 MACB not understood.
    PWD
    257 "/home/pdantic" is current directory.
    PWD
    257 "/home/pdantic" is current directory.
    PORT 192,168,1,101,144,179
    get_reply():con_conn->Getline() returns -3155
    ftp_list: -3155 (state == GETTING_LIST)

    Note -- this is where I get the Mac dialog box telling me about the Open Transport Error -3155. It's also where my entire network tends to drop momentarily.

    CWD /home
    send_cmd():con_conn->Putline() returns -3155
    ftp_cwd: -3155 (state == CHANGING_DIR)

    Despite this Fetch showed that I was connected so I tried doing a change to another directory. That failed...

    I'm 99% sure it isn't Fetch causing the problem - I believe it's my web hosting provider as I can't get to the site through WS_FTP on a PC either. However, the web hosting provider either doesn't want to admit they changed something last weekend or the tech rep I'm talking to at their help desk is incapable of helping me. If there's any way that the above transcript provides a clue as to what's happening I would appreciate hearing what the cause is so I can inform these guys.

    I know it's not a local firewall problem. I use Blogger to create content for my website and it has been unable to ftp to the site since last Saturday. All ftp connections worked fine up until that time.

    Thanks for any help you can provide! I will definitely be purchasing Fetch for my PowerBook.

    Other Info - I'm on OS X 10.3.2. This PowerBook is connected via AirPort to a Linksys wireless router to DSL.

    Posted 10 years ago #

  • rlsully Member

    Jim
    I am able to connect and list at some sites but not with ATT Worldnet where I have my web site. I tried with both PASV off and on with no luck. the transcript is below.

    Thanks Roger

    Fetch 4.0.3 System 0x1032 Serial FETCHFL001-R212-JH0N TR

    PASV OFF

    Connecting to upload.att.net port 21 (1/4/04 11:55:04 AM)
    220-
    220-Welcome to the AT&T WorldNet (sm) Personal Web Pages FTP server mtiwebc29-web
    220-You are accessing it from host 12.72.95.131
    220-at Sun Jan 4 18:55:11 2004 GMT
    220-
    220-For more tips on how to configure your FTP or Web Publishing
    220-software to work with Personal Web Pages@att.net, please follow
    220-the instructions on these web pages:
    220-
    220- http://www.wurd.com/eng/pwp/ftpindex.htm
    220- or
    220- http://www.wurd.com/eng/pwp/editors.htm
    220-
    220- ****IMPORTANT****
    220-Any access to and use of this FTP server, authorized or
    220-unauthorized, is governed by and constitutes your acceptance of
    220-the terms and conditions imposed on the following.web page:
    220-
    220- http://home.att.net/pwp_gia_terms.html
    220-
    220-Use your EMAIL-ID at the login prompt (the portion before the "@").
    220-Use your EMAIL PASSWORD at the password prompt.
    220-
    220-
    220 PWPFTPD 2.02 (6feb2002) Server (AT&T WorldNet (sm) Personal Web Pages FTP server) [mtiwebc29-web]
    ADAT
    500 ADAT not understood.
    USER rdsully
    331 Password required for rdsully.
    PASS
    230-FTP Quick Reminder:
    230- If you are using a browser to FTP:
    230- 1. Your Home directory listing will appear in your browser window.
    230- 2. You can drag-and-drop files into the browser window from any PC
    230- window.
    230-
    230- Note: if your ftp client sets the initial directory:
    230- 1. The old initial (home) directory was "/rdsully".
    230- 2. The new initial (home) directory is just "/"
    230- 3. We have upgraded the servers. Please reconfigure
    230- your software!
    230-
    230 User rdsully logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood.
    PWD
    257 "/" is current directory.
    PORT 12,72,95,131,129,151
    200 PORT command successful.
    LIST
    425 Can't build data connection: Connection timed out
    ftp_list: -30000 (state == GETTING_LIST)
    QUIT
    221 Goodbye.

    PASV ON

    Connecting to upload.att.net port 21 (1/4/04 11:58:26 AM)
    220-
    220-Welcome to the AT&T WorldNet (sm) Personal Web Pages FTP server mtiwebc29-web
    220-You are accessing it from host 12.72.95.131
    220-at Sun Jan 4 18:58:26 2004 GMT
    220-
    220-For more tips on how to configure your FTP or Web Publishing
    220-software to work with Personal Web Pages@att.net, please follow
    220-the instructions on these web pages:
    220-
    220- http://www.wurd.com/eng/pwp/ftpindex.htm
    220- or
    220- http://www.wurd.com/eng/pwp/editors.htm
    220-
    220- ****IMPORTANT****
    220-Any access to and use of this FTP server, authorized or
    220-unauthorized, is governed by and constitutes your acceptance of
    220-the terms and conditions imposed on the following.web page:
    220-
    220- http://home.att.net/pwp_gia_terms.html
    220-
    220-Use your EMAIL-ID at the login prompt (the portion before the "@").
    220-Use your EMAIL PASSWORD at the password prompt.
    220-
    220-
    220 PWPFTPD 2.02 (6feb2002) Server (AT&T WorldNet (sm) Personal Web Pages FTP server) [mtiwebc29-web]
    ADAT
    500 ADAT not understood.
    USER rdsully
    331 Password required for rdsully.
    PASS
    230-FTP Quick Reminder:
    230- If you are using a browser to FTP:
    230- 1. Your Home directory listing will appear in your browser window.
    230- 2. You can drag-and-drop files into the browser window from any PC
    230- window.
    230-
    230- Note: if your ftp client sets the initial directory:
    230- 1. The old initial (home) directory was "/rdsully".
    230- 2. The new initial (home) directory is just "/"
    230- 3. We have upgraded the servers. Please reconfigure
    230- your software!
    230-
    230 User rdsully logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood.
    PWD
    257 "/" is current directory.
    PASV
    ABOR
    get_reply():con_conn->Getline() returns -3253

    Posted 10 years ago #

  • Jim Matthews Administrator

    pdantic: What does the transcript look like if you connect your PowerBook directly to your DSL modem (not via the Linksys wireless router), and have "Use passive mode transfers (PASV)" unchecked?

    rlsully: Can you connect to the AT&T server with PASV unchecked and your firewall disabled? I'm surprised that you can't connect with PASV enabled; that may be something to ask AT&T about.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • rlsully Member

    Jim
    I disaled the firewall and turned PASV off and I was able to connect and get the file list.

    do you know which rule was preventing the listing files. My firewall listing is below

    Thanks Roger

    add 02000 allow ip from any to any via lo*
    add 02010 deny ip from 127.0.0.0/8 to any in
    add 02020 deny ip from any to 127.0.0.0/8 in
    add 02030 deny ip from 224.0.0.0/3 to any in
    add 02040 deny tcp from any to 224.0.0.0/3 in
    add 02050 allow tcp from any to any out
    add 02060 allow tcp from any to any established
    add 02070 allow tcp from any to any 548 in
    add 02080 allow tcp from any to any 427 in
    add 12290 deny log udp from any to any 2222 out
    add 12390 deny log udp from any to any 2222 in
    add 12490 deny log tcp from any to any 3000-3999 out
    add 12590 deny log tcp from any to any 3000-3999 in
    add 12690 deny tcp from any to any
    add 65535 allow ip from any to any

    Posted 10 years ago #

  • Jim Matthews Administrator

    For non-PASV FTP a different port is used for each file transfer or file list, so you basically have to allow incoming TCP connections on ports 1025-65535.

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • pdantic Member

    Jim - as I thought, it WAS my web hosting provider that was causing the problems. Fetch is working like a champ and I just purchased a license.

    I used Fetch back in my pre-Windows days (I owned Macs from late 1984 until 1997, and just got a PowerBook G4 this year) and I'll continue to use this great program as long as I'm a Mac user!

    Steve

    Posted 10 years ago #

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