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Connect but no directory (10 posts)

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  • Started 9 years ago by jtempkins
  • Latest reply 9 years ago from Jim Matthews
  • jtempkins Member

    There are several FTP sites I use regularly without incident. One, however, allows connection but will not provide a directory. The site works from home or from OS 9.2 in the office but will not work with OSX. Any ideas? We've tried the usual PASV on/off and other firewall settings in Fetch to no avail.

    Posted 9 years ago #

  • Jim Matthews Administrator

    Have you tried with PASV off and the OS X firewall (in the Sharing panel of System Preferences) turned off?

    If not it would be useful to compare a transcript of a successful connection from the 9.2 machine and an unsuccessful attempt from the OS X machine. Choose "Fetch Transcript" from the Window menu to open the transcript.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • jtempkins Member

    I have tried these suggestions. The connect is degrading to the point where, today, connection wasn't possible- the password failed. Is there any "Fetch memory" which would be causing this? Two months ago the username and password were changed for this site and this seems to coincide with the problems.

    Posted 9 years ago #

  • SMW Member

    We are experiencing the same exact thing, having just switched to OS X from OS 9.

    We are having difficulties trying to upload to a Cobalt RaQ ... it's the only server we've had difficulties with. All other servers work fine.

    The problem occurs using other FTP clients, as well.

    Our Web server administrator told us he'd tinker around with the issue but wouldn't have time for another week or so. Meanwhile, we're keeping an old OS 9 box around for the sole purpose of uploading files to the server.

    Posted 9 years ago #

  • jtempkins Member

    Jim, below are the transcripts from a successful connection and directory and one that wasn't from the OSX Mac. I'm not well versed on the language so I hope this make more sense to you. It is pretty much parallel until the directory area.

    Successful:
    Connecting to sanyolaserproducts.com port 21 (9/1/04 8:35:07 AM)
    220 firewall Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT Hi there, do you support security?': command not understood
    USER crtonline
    331 Password required for crtonline.
    PASS
    230-Welcome To Sanyo Laser Products, Inc.
    230 User crtonline logged in.
    SYST
    215 Windows_NT version 5.0
    PWD
    257 "/crtonline" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    SITE DIRSTYLE
    200 MSDOS-like directory output is off
    PWD
    257 "/crtonline" is current directory.
    CWD CRT
    550 CRT: The system cannot find the file specified.
    ftp_cwd: -30006 (state == CHANGING_DIR)
    PORT 192,168,1,89,6,19
    200 PORT command successful.
    LIST
    150 Opening ASCII mode data connection for /bin/ls.

    UNSUCCESSFUL:
    Connecting to sanyolaserproducts.com port 21 (8/31/04 2:33:52 PM)
    220 firewall Microsoft FTP Service (Version 5.0).
    USER crtonline
    331 Password required for crtonline.
    PASS
    230-Welcome To Sanyo Laser Products, Inc.
    230 User crtonline logged in.
    SYST
    215 Windows_NT version 5.0
    PWD
    257 "/crtonline" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    SITE DIRSTYLE
    200 MSDOS-like directory output is off
    PWD
    257 "/crtonline" is current directory.
    PORT 192,168,1,83,213,34
    get_reply():con_conn->Getline() returns -3259
    ftp_list: -30014 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns -3259

    Posted 9 years ago #

  • Jim Matthews Administrator

    jtempkins:

    Are you sure that the firewall is turned off on your OS X machine? To turn it off choose "System Preferences..." from the Apple menu, click on the Sharing icon, click the "Firewall" tab, and make sure the button says "Start" (if it says "Stop" click it to stop the firewall).

    If that does not help could you post 2 transcripts again? This time please post the complete contents of the Fetch Transcript windows.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • jtempkins Member

    We checked to ensure the Firewall is off. The dialog box states "Start" so it is off. Here are the transcripts from the UNSUCCESSFUL attempt:
    Connecting to sanyolaserproducts.com port 21 (9/2/04 8:29:01 AM)
    220 firewall Microsoft FTP Service (Version 5.0).
    USER crtonline
    331 Password required for crtonline.
    PASS
    230-Welcome To Sanyo Laser Products, Inc.
    230 User crtonline logged in.
    SYST
    215 Windows_NT version 5.0
    PWD
    257 "/crtonline" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    SITE DIRSTYLE
    200 MSDOS-like directory output is off
    PWD
    257 "/crtonline" is current directory.
    PORT 192,168,1,83,136,208
    get_reply():con_conn->Getline() returns -3259
    ftp_list: -30014 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns -3259

    Here is SUCCESSFUL
    221
    Connecting to sanyolaserproducts.com port 21 (9/2/04 9:37:53 AM)
    220 firewall Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT Hi there, do you support security?': command not understood
    USER crtonline
    331 Password required for crtonline.
    PASS
    230-Welcome To Sanyo Laser Products, Inc.
    230 User crtonline logged in.
    SYST
    215 Windows_NT version 5.0
    PWD
    257 "/crtonline" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    SITE DIRSTYLE
    200 MSDOS-like directory output is off
    PWD
    257 "/crtonline" is current directory.
    CWD CRT
    550 CRT: The system cannot find the file specified.
    ftp_cwd: -30006 (state == CHANGING_DIR)
    PORT 192,168,1,89,60,229
    200 PORT command successful.
    LIST
    150 Opening ASCII mode data connection for /bin/ls.
    -rwxrwxrwx 1 owner group 668456 Sep 1 12:04 051155058M.sit
    -rwxrwxrwx 1 owner group 553599 Sep 1 11:49 05165217M.sit
    -rwxrwxrwx 1 owner group 271170 Jul 20 11:11 Archive.sea
    -rwxrwxrwx 1 owner group 6488710 Aug 16 8:32 P2472 DVD-1.sit
    -rwxrwxrwx 1 owner group 1892686 Sep 1 11:43 P4972 CD.sit
    -rwxrwxrwx 1 owner group 1260441 Aug 6 14:48 P5595 CD.sea
    -rwxrwxrwx 1 owner group 1733869 Jul 23 10:38 P5604 CD.sit
    -rwxrwxrwx 1 owner group 1765511 Aug 6 9:35 P5855_CD.sea
    -rwxrwxrwx 1 owner group 438953 Aug 6 7:29 P5924 CD.sit
    -rwxrwxrwx 1 owner group 565686 Aug 6 7:34 P5970 CD.sit
    -rwxrwxrwx 1 owner group 795425 Aug 27 13:55 P6108 CD.sea
    -rwxrwxrwx 1 owner group 697687 Sep 1 10:39 P6207_CD.sea
    -rwxrwxrwx 1 owner group 471245 Aug 23 9:54 P6308.sea
    -rwxrwxrwx 1 owner group 421684 Sep 1 12:29 P6363 CD 1.sit
    -rwxrwxrwx 1 owner group 359107 Sep 1 12:29 P6363 CD 2.sit
    -rwxrwxrwx 1 owner group 616543 Sep 1 12:34 P6385 CD_1.sit
    -rwxrwxrwx 1 owner group 658928 Aug 31 7:54 P6424 CD.sit
    -rwxrwxrwx 1 owner group 678273 Aug 31 7:44 P6427 CD.sit
    -rwxrwxrwx 1 owner group 183511 Sep 1 10:56 P6474 CD.sit
    -rwxrwxrwx 1 owner group 4213331 Sep 1 10:26 P6475 CD.sit
    -rwxrwxrwx 1 owner group 631257 Sep 1 10:48 P6477_CD.sea
    226 Transfer complete.
    NOOP
    200 NOOP command successful.

    It looks identical up to this directory request:
    PWD
    257 "/crtonline" is current directory.
    PORT 192,168,1,83,136,208
    get_reply():con_conn->Getline() returns -3259
    ftp_list: -30014 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns -3259

    What's happening?

    Posted 9 years ago #

  • Jim Matthews Administrator

    Are those complete transcripts? Fetch 4.0.3 transcripts should start with some information about the Fetch verson and system version.

    Do you have a 3rd party firewall program installed (like Norton Personal Firewall or Norton Internet Security)?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • jtempkins Member

    There is no third party firewall software installed on the Mac- just what ships with OS 10.3.4. Is there a change that our corporate firewall is causing the issue? If so, where does my IT guy need to look and for what?

    Posted 9 years ago #

  • Jim Matthews Administrator

    I would think that a corporate firewall would block connections to the Mac OS 9 machine as well as the OS X machine. I would ask your IT guy to look at the transcripts from the OS X machine to see if he can tell why the connections aren't getting through to your Mac.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

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