Your best friend for file transfer.

Fetch application logoFetch

connection timed out? (4 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 9 years ago by rich82
  • Latest reply 9 years ago from Jim Matthews
  • rich82 Member

    Hi,
    Could someone please help me. When I try to connect on the new connection box I just get 'connecting...' then after 2 mins or so a box comes up saying connection timed out. What's going on?
    I don't have a clue of how to use this software it's all very new and complivated to me. To be honest I don't really understand the whole 'Host' & 'Server' thing. I know i'm with Wanadoo.co.uk.
    I've just bought a domain name so i'm just wanting to get this sorted so I can get it up and running.
    I hope someone can help. Thanks
    Rich

    Posted 9 years ago #

  • Jim Matthews Administrator

    It sounds like the host name is not correct. I would ask Wanadoo for the hostname to use for FTP access to your site. If that does not help I would choose "Fetch Transcript" from the Window menu and post the contents after you see the problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • rich82 Member

    I contacted Wanadoo for a host name but now I'm getting a password problem?

    Here are the transcripts:

    Fetch 4.0.3 System 0x922 Serial FETCHFL001-0034-09T0 TR
    Connecting to sitebuilder.wanadoo.co.uk port 21 (2/3/05 11:40:34 AM)
    220 Welcome to FTP my site (j2)
    USER hsavill@wanadoo.co.uk@fs
    331 Password required for hsavill@wanadoo.co.uk@fs.
    PASS
    530 Login incorrect.
    Connecting to sitebuilder.wanadoo.co.uk port 21 (2/3/05 11:41:14 AM)
    220 Welcome to FTP my site (j2)
    USER hsavill@wanadoo.co.uk@fs
    331 Password required for hsavill@wanadoo.co.uk@fs.
    PASS
    530 Login incorrect.
    Connecting to sitebuilder.wanadoo.co.uk port 21 (2/3/05 11:48:14 AM)
    220 Welcome to FTP my site (j2)
    USER hsavill@wanadoo.co.uk@fs
    331 Password required for hsavill@wanadoo.co.uk@fs.
    PASS
    530 Login incorrect.

    Hope this helps.
    Thanks

    Posted 9 years ago #

  • Jim Matthews Administrator

    The server is saying that either hsavill@wanadoo.co.uk@fs is not the correct User ID, or the password you are entering is not correct for that User ID. You will have to ask Wanadoo for the correct information; they are the ones who should know.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

Topic closed

This topic has been closed.