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Corrupt gif files after upload (5 posts)

  • Started 6 years ago by darylcagle
  • Latest reply 6 years ago from Scott McGuire
  • darylcagle Member

    When I upload .gif files the images appear to be blank, or a solid color. Each image I upload display becomes corrupt. The images are fine on my computer and when I e-mail each to a friend to upload, the copy that my friend uploads displays online properly. Every gif file I upload becomes corrupt. Fetch used to work fine.

    I just upgraded from 5.1.1 to 5.2 and the problem persists.

    Posted 6 years ago #

  • darylcagle Member

    Originally posted by darylcagle:

    When I upload .gif files the images appear to be blank, or a solid color. Each image I upload display becomes corrupt. The images are fine on my computer and when I e-mail each to a friend to upload, the copy that my friend uploads displays online properly. Every gif file I upload becomes corrupt. Fetch used to work fine.

    I just upgraded from 5.1.1 to 5.2 and the problem persists.

    Here is an example:
    http://www.cagle.com/testftp/ares.gif

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Daryl,

    We're sorry to hear you're having problems, and we'd like some more information to help diagnose the problem.

    Could you please do the following?

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Upload one of the problem .gif files again.
    * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look at try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • darylcagle Member

    Thanks for your kind offer of help. We solved the problem - which was Trilent FTP Proxy software we were using to tunnel ftp through our server - we restarted the program and the server and the corrupt files issue went away - along with my confidence in Trilent.

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Daryl,

    We're glad to hear you found and fixed the problem, thanks for the followup!

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

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