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Download Failures (6 posts)

  • Started 5 years ago by WillCPress
  • Latest reply 5 years ago from Jim Matthews
  • WillCPress Member

    We recently switched to a Free BSD VPS for our web and ftp server. Our PCs with Filezilla continue to be able to download all files. All of our Macs with Fetch 4.0 (or Cyberduck) fail to download the entire file. They stop after 30-50 MB, on a 170 MB file and say that the download is complete (not that it failed). Do you have any idea what is going on here?

    Posted 5 years ago #

  • Jim Matthews Administrator

    Hi,

    Could you choose "Fetch Transcript" from the Window menu and post the complete contents the next time you see a download failure? I'll take a look for clues.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 years ago #

  • WillCPress Member

    226 Transfer complete.
    TYPE I
    200 Type set to I
    SIZE Ashton_Judiciary_brochure 2 Folder.zip
    213 204742869
    MDTM Ashton_Judiciary_brochure 2 Folder.zip
    213 20090511190540
    PORT 192,168,10,58,251,23
    200 PORT command successful
    RETR Ashton_Judiciary_brochure 2 Folder.zip
    150 Opening BINARY mode data connection for Ashton_Judiciary_brochure 2 Folder.zip (204742869 bytes)
    ftp_retrieve: -30014 (state == RGET_RETRIEVING)

    I also got the error:"Error: the server dropped the connection (it may be too busy)"

    Last time it completed, but the file size was only 50 of 170 MB

    Posted 5 years ago #

  • Jim Matthews Administrator

    Thanks. It looks like, in that case anyway, that Fetch noticed that there was an error. You should be able to double-click the partially downloaded file, or choose Resume Download from the Remote menu, and pick up the download where it stopped.

    Other than that, my first recommendation would be to try Fetch 5.3.1, which you can download from http://fetchsoftworks.com/downloads.html

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 years ago #

  • WillCPress Member

    This is what happened with fetch 5.3.1 - the last file was large, and failed.

    We also got the message: "Fetch could not get "Filename" try again or contact server administrator....Server responded:"Opening Binary mode data connection for Filename"

    Fetch 5.3.1 (5D226) PowerPC running on Mac OS X 10.4.11 (8S165) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 05/28/2009 T
    Connecting to ftp.capitolpress.com port 21 (Mac OS X firewall is off) (5/14/09 11:29:44 AM)
    Connected to 198.106.5.230 port 21 (5/14/09 11:29:45 AM)
    220-
    ######################################################################
    Welcome to your FTP server!

    Root login via FTP is disallowed by default. Please use an SFTP client
    (or other secure protocol such as SSH) to connect as root for file
    transfers.

    If you are in a country that does not allow strong encryption or have
    other problems connecting via a secure protocol, you may enable FTP
    logins for root by adding the following line to /etc/proftpd.conf
    file:

    RootLogin on

    Logging in to your server via non-secure protocols such as FTP is
    considered dangerous because potential snoopers on your network may
    be eavesdropping and obtain your account password, giving them full
    control of the compromised account.
    ######################################################################

    220 198.106.5.230 FTP server ready
    ADAT
    500 ADAT not understood
    AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228
    500 AUTH not understood
    USER jencap
    331 Password required for jencap.
    PASS
    230 User jencap logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    Update check started at 05/14/2009 11:29 AM
    500 MACB not understood
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (198,106,5,230,212,6).
    Making data connection to 198.106.5.230 port 54278
    LIST
    150 Opening ASCII mode data connection for file list
    -rw-r--r-- 1 jencap jencap 852761 May 13 22:25 AJS_Emily_GlasgowBcard Folder.zip
    -rw-r--r-- 1 jencap jencap 24696568 May 13 22:01 AJS_Postcard2 Folder.zip
    -rw-r--r-- 1 jencap jencap 4219503 May 13 23:31 AJS_Sales_folder Folder.zip
    -rw-r--r-- 1 jencap jencap 1526618 May 12 23:53 AJS_notecard_env.Folder.zip
    drwxr-xr-x 2 jencap jencap 512 May 12 18:10 Downloaded
    226 Transfer complete.
    CWD Downloaded
    250 CWD command successful
    PWD
    257 "/Downloaded" is current directory.
    PASV
    227 Entering Passive Mode (198,106,5,230,227,182).
    Making data connection to 198.106.5.230 port 58294
    LIST
    150 Opening ASCII mode data connection for file list
    -rw-r--r-- 1 jencap jencap 1749876 Apr 29 17:14 18D business cards.sitx
    -rw-r--r-- 1 jencap jencap 33516656 May 5 18:35 AJS_Factsheet Folder.zip
    -rw-r--r-- 1 jencap jencap 27407191 May 5 19:49 AJS_RackCard Folder.zip
    -rw-r--r-- 1 jencap jencap 33519445 May 11 23:31 AJS_brochureCover Folder.zip
    -rw-r--r-- 1 jencap jencap 774493 May 5 19:58 AJS_letterhead Folder.zip
    -rw-r--r-- 1 jencap jencap 24458224 May 5 22:24 AJS_referralcard Folder.zip
    -rw-r--r-- 1 jencap jencap 204742869 May 11 19:05 Ashton_Judiciary_brochure 2 Folder.zip
    -rwxr--r-- 1 jencap jencap 518739 May 6 23:06 TT1247_eFlor_MCPostcard_F_hr.pdf
    -rw-r--r-- 1 jencap jencap 11711014 May 11 16:13 WM_8.5 x 11 Prints_R2.pdf.zip
    -rw-r--r-- 1 jencap jencap 746685 May 5 19:58 envelopes Folder.zip
    226 Transfer complete.
    TYPE I
    200 Type set to I
    SIZE Ashton_Judiciary_brochure 2 Folder.zip
    213 204742869
    MDTM Ashton_Judiciary_brochure 2 Folder.zip
    213 20090511190540
    PASV
    227 Entering Passive Mode (198,106,5,230,194,121).
    Making data connection to 198.106.5.230 port 49785
    RETR Ashton_Judiciary_brochure 2 Folder.zip
    150 Opening BINARY mode data connection for Ashton_Judiciary_brochure 2 Folder.zip (204742869 bytes)
    Update check skipped at 05/14/2009 11:30 AM (next check after 05/15/2009 07:37 AM)
    Unsuccessful transfer of Ashton_Judiciary_brochure 2 Folder.zip (6,516,776/204,742,869 bytes, 21,436 bytes/sec, 5:04 elapsed) stopped at 5/14/09 11:35:43 AM (error: 2,-30014)
    ftp_retrieve: 2,-30014 (state == RGET_RETRIEVING)

    [This message has been edited by WillCPress (edited 05-14-2009).]

    Posted 5 years ago #

  • Jim Matthews Administrator

    Are you able to resume the transfer by double-clicking the partially downloaded file?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 years ago #

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