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Downloading & Password Help (7 posts)

  • Started 2 years ago by Joe
  • Latest reply 2 years ago from Joe
  • Joe Member

    Hi,
    I am sending Quicktime files from my ftp to a client through Fetch. They are able to open and see the file but they're not able to download it. Is there a setting on my end for them to be able to download? Also, before they view the file it asks for my username and password. Is there a way to remove that request? I'd like them to be able to automatically download. I'm using Fetch 5.3 on a Mac Pro OS 10.5.8. Thanks!

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    It might be easiest to figure this out with a test file. Could you put a test file on your server, and then reply with the file's URL, the same way you would give a client a file's URL so that they could download it? I'll see what I can figure out from there.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Joe Member
  • Jim Matthews Administrator

    Thanks, that helps a lot. Here's what I suggest doing:

    1) In Fetch, select the Jax.mov file that you referenced above
    2) Hold down the Option key, and click the WebView button in the toolbar
    3) You will be prompted to enter a web address for the web/clients/DEMO folder. You should enter:

    http://www.purplecow.tv/clients/DEMO/

    and click OK.

    Once you've done those things, WebView should be set up for your server. When you want to let a client download a file, select the file in Fetch and choose "Copy Web Address" from the Edit menu. If do that for Jax.mov you will get this URL:

    http://www.purplecow.tv/clients/DEMO/Jax.mov

    You can send the copied web address to your client. Your client should be able to open the address in a web browser without being prompted for a password.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Joe Member

    Thanks, this helps me work around the password issue. However, the link only plays in the browser. I can't figure out how to download the video file.

    Posted 2 years ago #

  • Jim Matthews Administrator

    To let users download the video file I think you would have to do some more work. For instance, you could create an HTML file with a link to the video file. A client could right-click the link and choose to download the file rather than viewing the video.

    Posted 2 years ago #

  • Joe Member

    OK, thanks for your help!!

    Posted 2 years ago #

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