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Fetch is not downloading (4 posts)

  • Started 3 years ago by April
  • Latest reply 3 years ago from Scott McGuire
  • April Member

    I can upload my files just fine, but for some reason I can not download them from the same ftp. However, I can download my own files I just downloaded, but not any others. What is the problem? Is this download issue my problem or the ftp server's problem?

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi April,

    It's most likely something to do with the permissions the other files have on the server - the server is set up so that you have permission to download your own files, but not ones uploaded by other people. You would need to contact the people who run the server to get that problem fixed.

    However, if you could do the following, we can try to say for sure if that it is the problem or not.

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Try downloading one of the files you have problems downloading again.
    * After you receive the error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • April Member

    It never gives me an error message. The dog keeps running, and the bottom left circle keeps spinning. The download never starts. It says Getting salad-tw.zip (my file) and 0 bytes of 525.8 MB at the bottom.

    But here is the transcript:

    etch 5.5.2 (5E703) Intel running on Mac OS X 10.6.4 (10F569) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 9/16/10 T
    Connecting to ftp.cloroxftp.com port 21 (Mac OS X firewall is allowing connections) (9/2/10 11:49 AM)
    Connected to 205.209.188.68 port 21 (9/2/10 11:49 AM)
    220 CrushFTP Server Ready!
    USER lobby
    331 Username OK. Need password.
    PASS
    230 Password OK. Connected.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" PWD command successful.
    MACB ENABLE
    200 MacBinary mode is now enabled.
    PWD
    257 "/" PWD command successful.
    TYPE A
    200 Command ok : ASCII type selected.
    MACB DISABLE
    200 MacBinary mode is now disabled.
    PASV
    227 Entering Passive Mode (205,209,188,68,12,34)
    Making data connection to 205.209.188.68 port 3106
    LIST -al
    150 Opening data connection for file list.
    -rw-r--r-- 1 ccsadmin staff 15364 Aug 29 14:36 .DS_Store
    -rwxr-xr-x 1 ccsadmin staff 87999104 Sep 2 09:33 13324000.016_EC_CRT_Lavender12.6 2.zip
    -rwxr-xr-x 1 ccsadmin staff 12031360 Sep 1 14:41 23277720_JPT_RF_WMNCRT.psd.zip
    -rwxr-xr-x 1 ccsadmin staff 58469504 Aug 23 13:04 57281122_GTY_RF_BlondeGirl.psd.zip
    -rwxr-xr-x 1 ccsadmin staff 67425152 Sep 2 10:09 afh files 090210.zip
    -rwxr-xr-x 1 ccsadmin staff 128396032 Aug 23 14:34 CatImages.zip
    drwxr-xr-x 5 ccsadmin staff 170 Aug 30 12:28 Clinical wipes sampling
    -rw-r--r-- 1 root group 21044724 Aug 30 19:40 Clorox_OxiMagic_Label.rar
    -rw-r--r-- 1 root group 23244544 Aug 25 20:35 Clorox_OxiMagic_Label.zip
    -rwxr-xr-x 1 ccsadmin staff 37056896 Aug 25 10:59 ct_c2.zip
    -rw-r--r-- 1 root group 29677496 Aug 26 12:42 Designer_Wipes.zip
    -rw-r--r-- 1 root group 78232576 Aug 30 14:10 ermein_2.zip
    -rwxr-xr-x 1 ccsadmin staff 47763200 Aug 25 11:17 fs_ep.zip
    -rwxr-xr-x 1 ccsadmin staff 47629824 Aug 26 10:15 fs_good.zip
    -rw-r--r-- 1 root group 30761088 Aug 23 01:18 Glad_C-usage_Leaf.zip
    -rwxr-xr-x 1 ccsadmin staff 43098240 Aug 26 16:24 hf_fs.zip
    -rwxr-xr-x 1 ccsadmin staff 1240454912 Aug 24 13:25 hispanic tool kit.zip
    drwxr-xr-x 3 root group 102 Aug 27 13:29 Home Depot Brita Video
    -rwxr-xr-x 1 ccsadmin staff 59991424 Aug 25 10:22 hv_ez.zip
    -rwxr-xr-x 1 ccsadmin staff 210233472 Aug 26 10:14 James T PPT.zip
    -rwxr-xr-x 1 ccsadmin staff 210232960 Aug 27 09:51 JT.zip
    -rwxr-xr-x 1 ccsadmin staff 215154176 Aug 31 11:30 maggi_1.zip
    -rwxr-xr-x 1 ccsadmin staff 197592320 Aug 23 13:33 mc_kmart.zip
    -rw-r--r-- 1 root group 197592186 Aug 26 17:31 mc_kmart2.zip
    -rwxr-xr-x 1 ccsadmin staff 1903301504 Sep 1 19:57 NI-12909_MB_BC_AutoCatalog2010.zip
    -rwxr-xr-x 1 ccsadmin staff 16018688 Aug 30 14:11 NI-13900.zip
    -rwxr-xr-x 1 ccsadmin staff 33231744 Aug 23 14:37 PDP0947129_VR_RF_BoyDoorknob.psd.zip
    -rwxr-xr-x 1 ccsadmin staff 62365440 Aug 25 13:50 rec_hv.zip
    -rwxr-xr-x 1 ccsadmin staff 551338624 Sep 2 09:47 salad-tw.zip
    -rwxr-xr-x 1 ccsadmin staff 101213952 Aug 26 10:02 sb_1.zip
    -rwxr-xr-x 1 ccsadmin staff 198071936 Aug 24 15:20 StockImages_JDR.zip
    -rwxr-xr-x 1 ccsadmin staff 71987456 Aug 26 14:28 test file_.ai_Scoop.zip
    -rwxr-xr-x 1 ccsadmin staff 188312192 Aug 31 13:24 v-1.zip
    -rwxr-xr-x 1 ccsadmin staff 300896256 Aug 31 15:40 v-2.zip
    226 Directory transfer complete. (generate:1ms)(send:3ms)
    TYPE I
    200 Command ok : Binary type selected.
    MACB ENABLE
    200 MacBinary mode is now enabled.
    SIZE salad-tw.zip
    213 551338624
    MDTM salad-tw.zip
    213 20100902094704
    PASV
    227 Entering Passive Mode (205,209,188,68,12,35)
    Making data connection to 205.209.188.68 port 3107
    RETR salad-tw.zip
    Update check skipped at 9/2/10 11:50 AM (next check after 9/2/10 9:23 PM)

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi April,

    Thanks for the transcript.

    I see that you're using a slightly out of date copy of Fetch; could you please download Fetch 5.6 and give it a try and see if that fixes your problem?

    You can download it using this link:

    http://fetchsoftworks.com/fetch/download/latest

    If it still doesn't work, please send us another transcript.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

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