Your best friend for file transfer.

Fetch application logoFetch

Fetch Shortcuts cannot be saved. (11 posts)

  • Started 4 years ago by Oliver
  • Latest reply 4 years ago from GTK
  • Oliver Member

    After updating to Snowtiger I get Mac OS Error 8905 every time I startup fetch. I cannot add any shortcuts any more, if I try to I get the very same error. I even tried to make a ne shortcut list into my personal document folder to get rid of the problem (i guesst it was related to write permissions) and fetch did make a new shgortcut file there indeed, but the same error occures nevertheless and fetch does not read this file.

    I do use the german version and most actual of fetch, if that is of any help on a MacBook Pro as I said with Snow Tiger installed.

    with best regards,

    Oliver

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Oliver,

    We're sorry you're having difficulties with Fetch.

    Could you please re-send your message to bugs@fetchsoftworks.com and I think we'll be able to help you out.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Oliver Member

    Thank you, I did.

    Posted 4 years ago #

  • Oliver Member

    Many thanks for your excellent service. Problem is solved.

    Posted 4 years ago #

  • Tomo Member

    i have the same problem. after installing snow leopard i get the message:

    Fetch Shortcuts could not be saved because an error has occurred.
    Mac OS error -8905.

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Tomo,

    Which version of Fetch are you using?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Tomo Member

    5.3.1

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Tomo,

    Please download Fetch 5.5.3 from our website at http://fetchsoftworks.com and give it a try. It includes a workaround for the -8905 error, which is caused by certain fonts on Snow Leopard.

    Please note that Fetch 5.5.3 may not be a free upgrade for you. It is free to users who purchased Fetch on or after January 29, 2009; otherwise, it costs $10. For more details about upgrading, see http://fetchsoftworks.com/fetch/upgrade .

    However, you can try Fetch 5.5.3 free for 15 days to see if it fixes the problem. You can read about the other improvements in Fetch 5.5 here: http://fetchsoftworks.com/fetch/update/info/fetch-5.5

    If Fetch 5.5.3 doesn't fix the problem for you, please let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • GTK Member

    I'm also getting "The shortcut cannot be used because your do not have permission to save a file there. (Try changing the permissions of the destination folder, or saving to a different folder) Just downloaded 5.5.3 and get the same error. I'm running 10.5.8

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi GTK,

    That error usually indicates a problem with the Mac OS X keychain, which Fetch uses to securely store the passwords for your shortcuts and recent connections.

    Please do the following to check for and repair problems with the keychain:

    * Quit Fetch, if it's running.
    * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
    * Go to the Keychain Access menu, and choose Preferences.
    * Click on the "First Aid" tab.
    * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
    * Then go to the Keychain Access menu, and choose Keychain First Aid.
    * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
    * Click the Repair radio button.
    * Click the Start button.
    * Once it's done, close the Keychain First Aid window.
    * Restart your Macintosh.

    Then try Fetch again.

    Let us know if you're still having problems after doing this.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • GTK Member

    Thank you Scott, that worked perfectly!

    Posted 4 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.