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fetch slows down and stops (2 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 9 years ago by newarkproduction
  • Latest reply 9 years ago from Jim Matthews
  • newarkproduction Member

    Why do some pdf files slow down and stop uploading? We have a customer who supplies pages as pdfs. Some pages just slow down and stop, always at the same byte count but different counts for each page. We downloaded a good version supplied to another site and this file did exactly the same when we tried to upload. Why are we getting this fault and our other site not? Please help.

    Posted 9 years ago #

  • Jim Matthews Administrator

    So the customer can upload PDFs to other sites, but not to yours? Can your customer send you the contents of the Fetch Transcript window after a failure, so you can post it? It may contain clues to the problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

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