Your best friend for file transfer.

Fetch application logoFetch

Fetch timing out (6 posts)

  • Started 8 years ago by Murray
  • Latest reply 8 years ago from Scott McGuire
  • Murray Member

    I can't seem to connect to a client FTP. I am using a mac osx - if I'm to turn off the firewall, how do you do that. Anything else. Someone at their end is connecting using the same mac osx with fetch and no problem. Anyone????

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.5 (8H14) PowerPC English
    StuffIt Engine 0x811, StuffIt SDK Version 9.0.1
    Expires 02/14/2006 T
    Update check skipped at 04/20/2006 09:02 AM (next check after 04/23/2006 03:29 PM)
    Connecting to upload.easyhosting.com port 21 (OS X firewall is off) (4/20/06 9:17:41 AM)
    Connected to 216.251.32.98 port 21 (4/20/06 9:17:41 AM)
    220 Website FTP Server Ready
    USER whitespace.on.ca
    331 Password required for whitespace.on.ca.
    PASS
    230 User whitespace.on.ca logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    CWD pharmacomm/
    250 CWD command successful.
    PWD
    257 "/pharmacomm" is current directory.
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (216,251,32,98,247,154)
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxr-xr-x 6 ftp ftp 4096 Apr 12 16:02 .
    drwx------ 7 ftp ftp 4096 Mar 29 13:35 ..
    drwxr-xr-x 2 ftp ftp 4096 Apr 12 09:43 CONSTA
    drwxr-xr-x 2 ftp ftp 4096 Apr 12 10:49 DURAGESIC
    drwxr-xr-x 2 ftp ftp 4096 Apr 12 11:17 PARIET ENGLISH
    drwxr-xr-x 2 ftp ftp 4096 Apr 12 17:16 PARIET FRENCH
    226 Transfer complete.
    CWD /
    250 CWD command successful.
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (216,251,32,98,240,168)
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwx------ 7 ftp ftp 4096 Mar 29 13:35 .
    drwx------ 7 ftp ftp 4096 Mar 29 13:35 ..
    drwxr-xr-x 2 ftp ftp 4096 Apr 7 17:13 Clients
    drwxr-xr-x 3 ftp ftp 4096 Apr 19 21:06 Suppliers
    drwxr-xr-x 2 ftp ftp 4096 Mar 30 13:37 library
    drwxr-xr-x 6 ftp ftp 4096 Apr 12 16:02 pharmacomm
    drwx--S--- 13 ftp ftp 4096 Jan 2 14:19 public
    226 Transfer complete.
    CWD Suppliers
    250 CWD command successful.
    PWD
    257 "/Suppliers" is current directory.
    PASV
    227 Entering Passive Mode (216,251,32,98,251,193)
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxr-xr-x 3 ftp ftp 4096 Apr 19 21:06 .
    drwx------ 7 ftp ftp 4096 Mar 29 13:35 ..
    -rw-r--r-- 1 ftp ftp 45966041 Jan 9 17:02 Corporate Express.zip
    drwxr-xr-x 2 ftp ftp 4096 Apr 19 21:06 VELCADE
    226 Transfer complete.
    CWD VELCADE
    250 CWD command successful.
    PWD
    257 "/Suppliers/VELCADE" is current directory.
    PASV
    227 Entering Passive Mode (216,251,32,98,245,192)
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxr-xr-x 2 ftp ftp 4096 Apr 19 21:06 .
    drwxr-xr-x 3 ftp ftp 4096 Apr 19 21:06 ..
    -rw-r--r-- 1 ftp ftp 7023070 Apr 19 21:07 E-Detail Compilation.zip
    226 Transfer complete.
    TYPE I
    200 Type set to I
    SIZE E-Detail Compilation.zip
    550 E-Detail Compilation.zip: Permission denied
    MDTM E-Detail Compilation.zip
    213 20060419210757
    PASV
    227 Entering Passive Mode (216,251,32,98,251,216)
    RETR E-Detail Compilation.zip
    150 Opening BINARY mode data connection for E-Detail Compilation.zip (7023070 bytes)
    226 Transfer complete.
    Transfer of E-Detail Compilation.zip (7,023,070 bytes, 270,118 bytes/sec, 0:26 elapsed) completed at 4/20/06 9:19:06 AM
    CWD /Suppliers
    250 CWD command successful.
    PWD
    257 "/Suppliers" is current directory.
    PWD
    257 "/Suppliers" is current directory.
    PWD
    257 "/Suppliers" is current directory.
    PWD
    257 "/Suppliers" is current directory.
    PWD
    257 "/Suppliers" is current directory.
    QUIT
    421 No Transfer Timeout (300 seconds): closing control connection.
    Connecting to pharma.synerdns.com port 21 (OS X firewall is off) (4/20/06 10:45:56 AM)
    Connected to 70.31.83.7 port 21 (4/20/06 10:45:56 AM)
    220-Cerberus FTP Server Personal Edition
    220-UNREGISTERED
    220 Welcome to Pharmacomm FTP Server
    USER pharmaftp
    331 User pharmaftp, password please
    PASS
    230 Password Ok, User logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    MACB ENABLE
    502 Unrecognized or unsupported command
    PWD
    257 "/" is the current directory
    TYPE A
    200 Type ASCII
    PASV
    227 Entering Passive Mode (70,31,83,7,4,26)
    ABOR
    226 Abort command received
    PORT 207,236,66,162,192,8
    ABOR

    [This message has been edited by Murray (edited 04-20-2006).]

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    You can check to see if the Mac OS X firewall is on, and turn it off, by going to the Mac OS X System Preferences, clicking the Sharing icon, and clicking the Firewall tab. It will say either "Firewall On" or "Firewall Off." If the firewall is on, click the Stop button to turn it off.

    If you firewall isn't on, or turning it off doesn't help, after you try to connect, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them here? We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Murray Member

    Originally posted by ScottMcGuire:

    Hi,

    You can check to see if the Mac OS X firewall is on, and turn it off, by going to the Mac OS X System Preferences, clicking the Sharing icon, and clicking the Firewall tab. It will say either "Firewall On" or "Firewall Off." If the firewall is on, click the Stop button to turn it off.

    If you firewall isn't on, or turning it off doesn't help, after you try to connect, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them here? We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.5 (8H14) PowerPC English
    StuffIt Engine 0x811, StuffIt SDK Version 9.0.1
    Expires 02/14/2006 T
    Update check skipped at 04/20/2006 09:02 AM (next check after 04/23/2006 03:29 PM)
    Connecting to upload.easyhosting.com port 21 (OS X firewall is off) (4/20/06 9:17:41 AM)
    Connected to 216.251.32.98 port 21 (4/20/06 9:17:41 AM)
    220 Website FTP Server Ready
    USER whitespace.on.ca
    331 Password required for whitespace.on.ca.
    PASS
    230 User whitespace.on.ca logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    CWD pharmacomm/
    250 CWD command successful.
    PWD
    257 "/pharmacomm" is current directory.
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (216,251,32,98,247,154)
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxr-xr-x 6 ftp ftp 4096 Apr 12 16:02 .
    drwx------ 7 ftp ftp 4096 Mar 29 13:35 ..
    drwxr-xr-x 2 ftp ftp 4096 Apr 12 09:43 CONSTA
    drwxr-xr-x 2 ftp ftp 4096 Apr 12 10:49 DURAGESIC
    drwxr-xr-x 2 ftp ftp 4096 Apr 12 11:17 PARIET ENGLISH
    drwxr-xr-x 2 ftp ftp 4096 Apr 12 17:16 PARIET FRENCH
    226 Transfer complete.
    CWD /
    250 CWD command successful.
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (216,251,32,98,240,168)
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwx------ 7 ftp ftp 4096 Mar 29 13:35 .
    drwx------ 7 ftp ftp 4096 Mar 29 13:35 ..
    drwxr-xr-x 2 ftp ftp 4096 Apr 7 17:13 Clients
    drwxr-xr-x 3 ftp ftp 4096 Apr 19 21:06 Suppliers
    drwxr-xr-x 2 ftp ftp 4096 Mar 30 13:37 library
    drwxr-xr-x 6 ftp ftp 4096 Apr 12 16:02 pharmacomm
    drwx--S--- 13 ftp ftp 4096 Jan 2 14:19 public
    226 Transfer complete.
    CWD Suppliers
    250 CWD command successful.
    PWD
    257 "/Suppliers" is current directory.
    PASV
    227 Entering Passive Mode (216,251,32,98,251,193)
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxr-xr-x 3 ftp ftp 4096 Apr 19 21:06 .
    drwx------ 7 ftp ftp 4096 Mar 29 13:35 ..
    -rw-r--r-- 1 ftp ftp 45966041 Jan 9 17:02 Corporate Express.zip
    drwxr-xr-x 2 ftp ftp 4096 Apr 19 21:06 VELCADE
    226 Transfer complete.
    CWD VELCADE
    250 CWD command successful.
    PWD
    257 "/Suppliers/VELCADE" is current directory.
    PASV
    227 Entering Passive Mode (216,251,32,98,245,192)
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxr-xr-x 2 ftp ftp 4096 Apr 19 21:06 .
    drwxr-xr-x 3 ftp ftp 4096 Apr 19 21:06 ..
    -rw-r--r-- 1 ftp ftp 7023070 Apr 19 21:07 E-Detail Compilation.zip
    226 Transfer complete.
    TYPE I
    200 Type set to I
    SIZE E-Detail Compilation.zip
    550 E-Detail Compilation.zip: Permission denied
    MDTM E-Detail Compilation.zip
    213 20060419210757
    PASV
    227 Entering Passive Mode (216,251,32,98,251,216)
    RETR E-Detail Compilation.zip
    150 Opening BINARY mode data connection for E-Detail Compilation.zip (7023070 bytes)
    226 Transfer complete.
    Transfer of E-Detail Compilation.zip (7,023,070 bytes, 270,118 bytes/sec, 0:26 elapsed) completed at 4/20/06 9:19:06 AM
    CWD /Suppliers
    250 CWD command successful.
    PWD
    257 "/Suppliers" is current directory.
    PWD
    257 "/Suppliers" is current directory.
    PWD
    257 "/Suppliers" is current directory.
    PWD
    257 "/Suppliers" is current directory.
    PWD
    257 "/Suppliers" is current directory.
    QUIT
    421 No Transfer Timeout (300 seconds): closing control connection.
    Connecting to pharma.synerdns.com port 21 (OS X firewall is off) (4/20/06 10:45:56 AM)
    Connected to 70.31.83.7 port 21 (4/20/06 10:45:56 AM)
    220-Cerberus FTP Server Personal Edition
    220-UNREGISTERED
    220 Welcome to Pharmacomm FTP Server
    USER pharmaftp
    331 User pharmaftp, password please
    PASS
    230 Password Ok, User logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    MACB ENABLE
    502 Unrecognized or unsupported command
    PWD
    257 "/" is the current directory
    TYPE A
    200 Type ASCII
    PASV
    227 Entering Passive Mode (70,31,83,7,4,26)
    ABOR
    226 Abort command received
    PORT 207,236,66,162,192,8
    ABOR

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Sorry, I replied before you'd posted the Transcript the first time.

    The server you're having problems connecting to is pharma.synerdns.com, correct?

    I would try going to Fetch Preferences, clicking the General tab, and unchecking "Use passive mode transfers," and see if that helps.

    Let us know. Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Murray Member

    Did that as well. Doesn't work.
    Murray

    Originally posted by ScottMcGuire:

    Hi,

    Sorry, I replied before you'd posted the Transcript the first time.

    The server you're having problems connecting to is pharma.synerdns.com, correct?

    I would try going to Fetch Preferences, clicking the General tab, and unchecking "Use passive mode transfers," and see if that helps.

    Let us know. Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Could you please post the transcript for when you try to connect with passive mode unchecked? That will hopefully tell us what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.