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fetch won't launch (7 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 11 years ago by Pete
  • Latest reply 11 years ago from Buck_W
  • Pete Member

    just installed Fetch 4.0 (PB 400 Mhz, RAM 320 MB; OS 10.1.5), but the application won't launch--I get 2 error messages, the first saying "The application Fetch 4.0 has unexpectedly quit" and the second saying Application Launch Failure. The application "Fetch 4.0" could not be launched because of a shared library error: ""<fatcarbon 1.3> <fatcarbon 1.3> <> <>""

    any suggestions? thanks

    Posted 11 years ago #

  • Jim Matthews Administrator

    You should get the latest release, Fetch 4.0.2, from http://fetchsoftworks.com . It fixes this problem, and is a free upgrade (it accepts the same serial numbers as Fetch 4.0).

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Pete Member

    Thanks Jim but I don't have serial number--my university supplied me with an educational version of Fetch (4.0, which doesn't work), but I can't register the upgrade w/o a serial number. Can you help with this one too? (I've informed our campus help desk, but I suspect it'll take them some time to upgrade their site license.) Pete

    Posted 11 years ago #

  • Jim Matthews Administrator

    The serial number that your university got for Fetch 4.0 will work for 4.0.2. The university help desk should be distributing a copy of 4.0.2 (which they can download from our website) with their serial number entered; they do not need to apply for a new license.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Buck_W Member

    Originally posted by JimMatthews:

    You should get the latest release, Fetch 4.0.2, from http://fetchsoftworks.com . It fixes this problem, and is a free upgrade (it accepts the same serial numbers as Fetch 4.0).

    Thanks,

    Jim Matthews
    Fetch Softworks

    Jim,

    I evidently need the same update but I have a problem. I no longer have my serial number and I have been to the page where you can submit your email address. That's the problem: I now have a different ISP (and therefore different email address) than I did when I previously ordered Fetch.

    Are there any other alternatives or suggestions?

    Thanks, Buck_W

    Posted 11 years ago #

  • Jim Matthews Administrator

    Send a note to serial@fetchsoftworks.com with the email address that you used when you purchased your license; I will look up the serial number.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Buck_W Member

    Originally posted by JimMatthews:

    Send a note to serial@fetchsoftworks.com with the email address that you used when you purchased your license; I will look up the serial number.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Will do - thanks Jim :)

    Posted 11 years ago #

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