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File names that are too long can not be deleted? (4 posts)

  • Started 7 years ago by MadDogDesigns
  • Latest reply 7 years ago from Scott McGuire
  • MadDogDesigns Member

    I uploaded some files from my Mac with long file names. The files uploaded okay, but when my client tried to download them, it failed. I uploaded them again before I realized the problem and reloaded the files with shorter names. My client was able to download the shorter named files.

    My problem is... The server will not allow me to delete the files with the long names. I get the same error message my client got. "The system cannot find the file specified."

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    While this is most likely a server problem, we'd like to see the Fetch transcript to make sure it's not a Fetch problem.

    Could you please try to delete one of the problem files, then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message?

    Assuming it is a server problem, you'll have to contact your hosting provider for help on how to delete the files (either they'll have to do it for you, or you'll have to use a different tool besides Fetch).

    Thanks very much,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • MadDogDesigns Member

    Fetch 5.2 (5C121) PowerPC running on Mac OS X 10.4.8 (8L127) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-A26F-TNUZ T
    Connecting to 70.88.5.209 port 21 (Mac OS X firewall is off) (3/13/07 10:53:28 AM)
    Connected to 70.88.5.209 port 21 (3/13/07 10:53:29 AM)
    220 bufordftp X2 WS_FTP Server 4.0.2 (2326175682)
    USER public
    331 Password required
    PASS
    230 user logged in
    SYST
    215 UNIX
    PWD
    257 "/users/public" is current directory
    MACB ENABLE
    500 illegal command
    PWD
    257 "/users/public" is current directory
    PWD
    257 "/users/public" is current directory
    TYPE A
    200 Type set to ASCII.
    PASV
    227 Entering Passive Mode (70,88,5,209,5,203).
    Making data connection to 70.88.5.209 port 1483
    LIST -al
    150 Opening ASCII data connection for directory listing
    drwx------ 2 public System 0 Mar 12 10:40 .
    drwx------ 2 public System 0 Mar 12 10:40 ..
    drwx------ 2 public System 0 Mar 7 16:44 Bradford Group
    drwx------ 2 public System 0 Mar 2 13:34 Braithwaite
    drwx------ 2 public System 0 Feb 28 13:35 Brimstone Promotions
    drwx------ 2 public System 0 Feb 16 11:40 Buntin
    drwx------ 2 public System 0 Feb 21 08:04 Digichart
    drwx------ 2 public System 0 Feb 28 12:23 Digigraph
    drwx------ 2 public System 0 Mar 12 15:55 EMI CMG
    drwx------ 2 public System 0 Mar 5 10:43 ensworth
    drwx------ 2 public System 0 Mar 12 15:40 Ferguson
    drwx------ 2 public System 0 Feb 15 09:04 Gish
    drwx------ 2 public System 0 Mar 13 07:28 Heritage Propane
    drwx------ 2 public System 0 Feb 27 09:21 Impac Services
    drwx------ 2 public System 0 Mar 6 15:58 J.Alex
    drwx------ 2 public System 0 Feb 20 09:33 Joe Hagan
    drwx------ 2 public System 0 Mar 6 12:32 mercuryNashville
    drwx------ 2 public System 0 Feb 9 10:08 Mile Wide Media
    drwx------ 2 public System 0 Feb 16 11:27 MOTT
    drwx------ 2 public System 0 Mar 13 07:28 PREDS
    drwx------ 2 public System 0 Mar 2 11:27 RiteTransfer 3
    drwx------ 2 public System 0 Feb 9 14:03 Tennessee Repertory Theatre
    drwx------ 2 public System 0 Feb 19 14:48 Wahoo
    drwx------ 2 public System 0 Mar 12 11:41 Zografia
    226 transfer complete
    CWD Impac Services
    250 CWD successful
    PWD
    257 "/users/public/Impac Services" is current directory
    PASV
    227 Entering Passive Mode (70,88,5,209,5,204).
    Making data connection to 70.88.5.209 port 1484
    LIST -al
    150 Opening ASCII data connection for directory listing
    drwxr-x--- 2 public System 0 Feb 27 09:21 .
    drwxr-x--- 2 public System 0 Feb 27 09:21 ..
    226 transfer complete
    TYPE I
    200 Type set to IMAGE.
    PASV
    227 Entering Passive Mode (70,88,5,209,5,205).
    Making data connection to 70.88.5.209 port 1485
    STOR First Baptist Church North Myrtle Beach.sitx
    150 Opening BINARY data connection for First Baptist Church North Myrtle Beach.sitx
    Update check skipped at 03/13/2007 10:55 AM (next check after 03/16/2007 04:15 PM)
    226 transfer complete; 851470743 bytes remaining; 99959 files remaining
    Transfer of First Baptist Church North Myrtle Beach.sitx (122,113,006 bytes, 42,488 bytes/sec, 47:54 elapsed) completed at 3/13/07 11:41:38 AM
    PWD
    257 "/users/public/Impac Services" is current directory
    QUIT
    221 Good-Bye
    Connecting to ftp.midsouthgolfer.com port 21 (Mac OS X firewall is off) (3/13/07 11:42:45 AM)
    Connected to 70.85.123.242 port 21 (3/13/07 11:42:45 AM)
    220 Microsoft FTP Service
    USER production
    331 Password required for production.
    PASS
    230 User production logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/production" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/production" is current directory.
    PWD
    257 "/production" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (70,85,123,242,22,95).
    Making data connection to 70.85.123.242 port 5727
    LIST -al
    125 Data connection already open; Transfer starting.
    03-12-07 11:23PM <dir> UPLOADS
    226 Transfer complete.
    CWD UPLOADS
    250 CWD command successful.
    PWD
    257 "/production/UPLOADS" is current directory.
    PASV
    227 Entering Passive Mode (70,85,123,242,22,96).
    Making data connection to 70.85.123.242 port 5728
    LIST -al
    125 Data connection already open; Transfer starting.
    03-12-07 11:23PM <dir> Uploads
    226 Transfer complete.
    CWD Uploads
    250 CWD command successful.
    PWD
    257 "/production/UPLOADS/Uploads" is current directory.
    PASV
    227 Entering Passive Mode (70,85,123,242,22,97).
    Making data connection to 70.85.123.242 port 5729
    LIST -al
    125 Data connection already open; Transfer starting.
    03-12-07 07:36PM <dir> Delete these if you can
    226 Transfer complete.
    CWD Delete these if you can
    250 CWD command successful.
    PWD
    257 "/production/UPLOADS/Uploads/Delete these if you can" is current directory.
    PASV
    227 Entering Passive Mode (70,85,123,242,22,98).
    Making data connection to 70.85.123.242 port 5730
    LIST -al
    125 Data connection already open; Transfer starting.
    03-12-07 07:05PM <dir> March 2004
    03-12-07 01:50PM <dir> Spring Creek March 2004
    226 Transfer complete.
    CWD March 2004
    250 CWD command successful.
    PWD
    257 "/production/UPLOADS/Uploads/Delete these if you can/March 2004" is current directory.
    PASV
    227 Entering Passive Mode (70,85,123,242,22,99).
    Making data connection to 70.85.123.242 port 5731
    LIST -al
    125 Data connection already open; Transfer starting.
    03-12-07 07:00PM 3775291 2480 MSGM_March_2004_Page 1.pdf
    03-12-07 07:02PM 5859071 2480 MSGM_March_2004_Page 24.pdf
    03-12-07 07:03PM 2023403 2480 MSGM_March_2004_Page 25.pdf
    03-12-07 07:04PM 2669799 2480 MSGM_March_2004_Page 26.pdf
    03-12-07 07:05PM 1873029 2480 MSGM_March_2004_Page 27.pdf
    03-12-07 07:06PM 4860571 2480 MSGM_March_2004_Page 28.pdf
    226 Transfer complete.
    DELE 2480 MSGM_March_2004_Page 1.pdf
    550 2480 MSGM_March_2004_Page 1.pdf: The system cannot find the file specified.
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    PWD
    257 "/production/UPLOADS/Uploads/Delete these if you can/March 2004" is current directory.
    PASV
    227 Entering Passive Mode (70,85,123,242,22,100).
    Making data connection to 70.85.123.242 port 5732
    LIST -al
    125 Data connection already open; Transfer starting.
    03-12-07 07:00PM 3775291 2480 MSGM_March_2004_Page 1.pdf
    03-12-07 07:02PM 5859071 2480 MSGM_March_2004_Page 24.pdf
    03-12-07 07:03PM 2023403 2480 MSGM_March_2004_Page 25.pdf
    03-12-07 07:04PM 2669799 2480 MSGM_March_2004_Page 26.pdf
    03-12-07 07:05PM 1873029 2480 MSGM_March_2004_Page 27.pdf
    03-12-07 07:06PM 4860571 2480 MSGM_March_2004_Page 28.pdf
    226 Transfer complete.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the transcript. I can confirm that this is a problem with the server.

    The problem may not actually be the length of the names; I suspect the real problem is that there are spaces in the names of the files (there's a space between "Pages" and the number).

    If you've deleted files with spaces in their names before, perhaps it is the length; but the problem with spaces is common. (Unfortunately, many servers let you upload or create files with spaces in the names, but then give errors when you try to delete them.)

    Regardless, you will have to contact your hosting company or the server maintainer in order to get the files deleted.

    Please let us know if you have any more questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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