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font files don,t download (4 posts)

  • Started 2 years ago by Merlote
  • Latest reply 2 years ago from Scott McGuire
  • Merlote Member

    Hi I have Fetch 5.6 on a Mac G5 dual processer running Os X.4.111, when I download files sent to my ftp site the font
    files show up but they are all zero K? what could cause this

    Posted 2 years ago #

  • Scott McGuire Administrator

    Hi,

    We'd like some more information to help figure out what's going on.

    Could you please do the following?

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Go to the View menu, and choose Refresh.
    * Download one of the problem font files.
    * After the download is complete, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and try to advise.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 2 years ago #

  • Merlote Member

    Thanks Scott, below is the Transcript info

    Fetch 5.6 (5F64) PowerPC running on Mac OS X 10.4.11 (8S165) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-WDQU-AYZP T
    Connecting to 12.2.241.198 port 21 (Mac OS X firewall is off) (6/24/11 9:04 AM)
    Connected to 12.2.241.198 port 21 (6/24/11 9:04 AM)
    220 ProFTPD 1.3.1 Server ready.
    USER rileym
    331 Password required for rileym
    PASS
    230-Welcome, archive user rileym@12.2.241.183 !
    230-
    230-The local time is: Fri Jun 24 07:48:14 2011
    230-
    230-This is an experimental FTP server. If you have any unusual problems,
    230-please report them via e-mail to <root@SMIA1FTP01.carlisletire.com>.
    230-
    230-Your limit for this session is (unlimited)
    230-
    230 User rileym logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    PWD
    257 "/" is the current directory
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (12,2,241,198,189,174).
    Making data connection to 12.2.241.198 port 48558
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwx------ 8 rileym (?) 4096 Jun 23 19:25 .
    drwx------ 8 rileym (?) 4096 Jun 23 19:25 ..
    drwxr-xr-x 2 rileym (?) 4096 Jun 23 19:26 ATV photos
    drwxr-xr-x 3 rileym (?) 4096 Jun 22 16:57 Carlisle 2011 Tire Catalog Colletc w-Fonts
    drwxr-xr-x 3 rileym (?) 4096 Jun 16 16:13 Drive Engineer Install Dundee Panther Plus 6-16-11
    drwxr-xr-x 2 rileym (?) 4096 Jun 16 14:49 PT Belt photos
    drwxr-xr-x 2 rileym (?) 4096 Jun 16 20:06 Snow belts◇
    drwxr-xr-x 2 rileym (?) 4096 Jun 23 04:00 Snowmobiles
    226 Transfer complete
    CWD Carlisle 2011 Tire Catalog Colletc w-Fonts
    250 CWD command successful
    PWD
    257 "/Carlisle 2011 Tire Catalog Colletc w-Fonts" is the current directory
    PASV
    227 Entering Passive Mode (12,2,241,198,157,106).
    Making data connection to 12.2.241.198 port 40298
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxr-xr-x 3 rileym (?) 4096 Jun 22 16:57 .
    drwx------ 8 rileym (?) 4096 Jun 23 19:25 ..
    -rw-r--r-- 1 rileym (?) 186265 Jun 22 16:03 Carlisle 2011 Tire Catal report
    -rw-r--r-- 1 rileym (?) 339612672 Jun 22 16:57 Carlisle 2011 Tire Catalog_FNL
    drwxr-xr-x 2 rileym (?) 4096 Jun 22 16:57 Fonts
    226 Transfer complete
    TYPE I
    200 Type set to I
    MDTM Carlisle 2011 Tire Catal report
    213 20110622160313
    SIZE Carlisle 2011 Tire Catal report
    213 186265
    PASV
    227 Entering Passive Mode (12,2,241,198,234,81).
    Making data connection to 12.2.241.198 port 59985
    RETR Carlisle 2011 Tire Catal report
    150 Opening BINARY mode data connection for Carlisle 2011 Tire Catal report (186265 bytes)
    226 Transfer complete
    Successful download of Carlisle 2011 Tire Catal report as binary data (186,265 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:04 AM
    MDTM Carlisle 2011 Tire Catalog_FNL
    213 20110622165726
    SIZE Carlisle 2011 Tire Catalog_FNL
    213 339612672
    PASV
    227 Entering Passive Mode (12,2,241,198,146,158).
    Making data connection to 12.2.241.198 port 37534
    RETR Carlisle 2011 Tire Catalog_FNL
    150 Opening BINARY mode data connection for Carlisle 2011 Tire Catalog_FNL (339612672 bytes)
    226 Transfer complete
    Successful download of Carlisle 2011 Tire Catalog_FNL as binary data (339,612,672 bytes, 11,320,422 bytes/sec, 0:30 elapsed) completed at 6/24/11 9:05 AM
    CWD Fonts
    250 CWD command successful
    PWD
    257 "/Carlisle 2011 Tire Catalog Colletc w-Fonts/Fonts" is the current directory
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (12,2,241,198,220,206).
    Making data connection to 12.2.241.198 port 56526
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxr-xr-x 2 rileym (?) 4096 Jun 22 16:57 .
    drwxr-xr-x 3 rileym (?) 4096 Jun 22 16:57 ..
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 EurosBolExtTwo
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 EurostileTwo
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Helve
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveBla
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveBol
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveCon
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveConBol
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveNeuBlaCon
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveNeuBolCon
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveNeuCon
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveNeuConObl
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveNeuHeaCon
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveNeuLigCon
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveNeuMedCon
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Helvetica
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Helvetica Light+Black
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Helvetica Neue Condensed 1
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Helvetica Neue Condensed 2
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Helvetica Neue Condensed 3
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 HelveticaCondensed
    -rw-r--r-- 1 rileym (?) 1262685 Jun 22 16:57 HelveticaNeue.dfont
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Printer Resident Screen Fonts
    -rw-r--r-- 1 rileym (?) 23300 Jun 22 16:57 SFSquareHeadCondensed.ttf
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Symbol TT
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 UniveCon
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 UniveConBol
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 UniveConLig
    -rw-r--r-- 1 rileym (?) 0 Jun 22 16:57 Univers Condensed
    226 Transfer complete
    TYPE I
    200 Type set to I
    MDTM EurosBolExtTwo
    213 20110622165727
    SIZE EurosBolExtTwo
    213 0
    Successful download of EurosBolExtTwo as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM EurostileTwo
    213 20110622165728
    SIZE EurostileTwo
    213 0
    Successful download of EurostileTwo as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM Helve
    213 20110622165728
    SIZE Helve
    213 0
    Successful download of Helve as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM HelveBla
    213 20110622165728
    SIZE HelveBla
    213 0
    Successful download of HelveBla as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM HelveBol
    213 20110622165729
    SIZE HelveBol
    213 0
    Successful download of HelveBol as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM HelveCon
    213 20110622165729
    SIZE HelveCon
    213 0
    Successful download of HelveCon as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM HelveConBol
    213 20110622165730
    SIZE HelveConBol
    213 0
    Successful download of HelveConBol as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM HelveNeuBlaCon
    213 20110622165730
    SIZE HelveNeuBlaCon
    213 0
    Successful download of HelveNeuBlaCon as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM HelveNeuBolCon
    213 20110622165730
    SIZE HelveNeuBolCon
    213 0
    Successful download of HelveNeuBolCon as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM HelveNeuCon
    213 20110622165731
    SIZE HelveNeuCon
    213 0
    Successful download of HelveNeuCon as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM HelveNeuConObl
    213 20110622165731
    SIZE HelveNeuConObl
    213 0
    Successful download of HelveNeuConObl as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM HelveNeuHeaCon
    213 20110622165731
    SIZE HelveNeuHeaCon
    213 0
    Successful download of HelveNeuHeaCon as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM HelveNeuLigCon
    213 20110622165732
    SIZE HelveNeuLigCon
    213 0
    Successful download of HelveNeuLigCon as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM HelveNeuMedCon
    213 20110622165732
    SIZE HelveNeuMedCon
    213 0
    Successful download of HelveNeuMedCon as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM Helvetica
    213 20110622165733
    SIZE Helvetica
    213 0
    Successful download of Helvetica as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM Helvetica Light+Black
    213 20110622165733
    SIZE Helvetica Light+Black
    213 0
    Successful download of Helvetica Light+Black as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM Helvetica Neue Condensed 1
    213 20110622165733
    SIZE Helvetica Neue Condensed 1
    213 0
    Successful download of Helvetica Neue Condensed 1 as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM Helvetica Neue Condensed 2
    213 20110622165734
    SIZE Helvetica Neue Condensed 2
    213 0
    Successful download of Helvetica Neue Condensed 2 as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM Helvetica Neue Condensed 3
    213 20110622165734
    SIZE Helvetica Neue Condensed 3
    213 0
    Successful download of Helvetica Neue Condensed 3 as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM HelveticaCondensed
    213 20110622165735
    SIZE HelveticaCondensed
    213 0
    Successful download of HelveticaCondensed as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM HelveticaNeue.dfont
    213 20110622165737
    SIZE HelveticaNeue.dfont
    213 1262685
    PASV
    227 Entering Passive Mode (12,2,241,198,232,182).
    Making data connection to 12.2.241.198 port 59574
    RETR HelveticaNeue.dfont
    150 Opening BINARY mode data connection for HelveticaNeue.dfont (1262685 bytes)
    226 Transfer complete
    Successful download of HelveticaNeue.dfont as binary data (1,262,685 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM Printer Resident Screen Fonts
    213 20110622165737
    SIZE Printer Resident Screen Fonts
    213 0
    Successful download of Printer Resident Screen Fonts as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM SFSquareHeadCondensed.ttf
    213 20110622165738
    SIZE SFSquareHeadCondensed.ttf
    213 23300
    PASV
    227 Entering Passive Mode (12,2,241,198,131,69).
    Making data connection to 12.2.241.198 port 33605
    RETR SFSquareHeadCondensed.ttf
    150 Opening BINARY mode data connection for SFSquareHeadCondensed.ttf (23300 bytes)
    226 Transfer complete
    Successful download of SFSquareHeadCondensed.ttf as binary data (23,300 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM Symbol TT
    213 20110622165738
    SIZE Symbol TT
    213 0
    Successful download of Symbol TT as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM UniveCon
    213 20110622165739
    SIZE UniveCon
    213 0
    Successful download of UniveCon as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM UniveConBol
    213 20110622165739
    SIZE UniveConBol
    213 0
    Successful download of UniveConBol as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM UniveConLig
    213 20110622165739
    SIZE UniveConLig
    213 0
    Successful download of UniveConLig as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    MDTM Univers Condensed
    213 20110622165740
    SIZE Univers Condensed
    213 0
    Successful download of Univers Condensed as binary data (0 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/24/11 9:05 AM
    CWD /Carlisle 2011 Tire Catalog Colletc w-Fonts
    250 CWD command successful
    CWD /
    250 CWD command successful
    Update check skipped at 6/24/11 9:06 AM (next check after 7/1/11 4:02 AM)
    PWD
    257 "/" is the current directory
    PWD
    257 "/" is the current directory

    Posted 2 years ago #

  • Scott McGuire Administrator

    Hi,

    The problem is that the font files on the server contain no data (0 bytes) - so the problem isn't with the download, the problem happened with the upload.

    Some Mac font files contain special information that cannot be stored on an FTP server unless the font file is first encoded or compressed; I suspect that's what is happening here.

    You should ask the person who uploaded the font files to compress them before uploading the files - either as zip files, using the Compress command built into Mac OS X (select a file, go to the File menu, choose Compress) or with StuffIt if they have StuffIt - and then upload the font files again.

    Then you can decompress the files after you download them, and all should be well.

    Please let us know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 2 years ago #

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