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FTP connection, but Permission Denied (7 posts)

  • Started 3 years ago by cordelia
  • Latest reply 3 years ago from Scott McGuire
  • cordelia Member

    Hi,

    I have version 5.6, connected successfully, but then got a "permission denied" error message.

    This is the Fetch Transcript:

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.3 (10D575) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCHEX001-5ERG-QYND T
    Connecting to ftp.cicilycorbett.com port 21 (Mac OS X firewall is allowing connections) (4/30/11 11:19 PM)
    Connected to 65.254.231.80 port 21 (4/30/11 11:19 PM)
    220-
    220 Readyhosting FTP Server ready
    USER *****
    331 Password required for ******
    PASS
    230-There are some changes needed on your account.
    Please log into your control panel before proceeding.
    230 Please log into your control panel before proceeding.
    SYST
    230 User ***** logged in
    PWD
    215 UNIX Type: L8
    PWD
    550 PWD: Permission denied
    TYPE A
    550 PWD: Permission denied
    ftp_list: 2,-30000 (state == GETTING_LIST)
    Fetch could not get the file list because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “PWD: Permission denied”)

    Thank you!

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi,

    It looks like there is a problem with your account on the server - you should contact the people or company who run the server (your hosting company) for assistance.

    According to the transcript, in the server said "There are some changes needed on your account. Please log into your control panel before proceeding." So doing that might be sufficient, but if you don't know what that means, you should contact the server's support and ask what you're supposed to do.

    Please let us know if you have further questions after talking to them.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • cordelia Member

    thank you! i did log into control panel and played with all the security settings, but nothing helped. i finally called my hosting company and they reset permissions on my account and everything works now.

    thanks again for the quick response.

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi,

    You're welcome, and we're glad to hear you're all set now.

    Please let us know if we can be of assistance again in the future.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • Ad Member

    Hi,
    I am a student in India and I just wanted to get a file from my schools ftp profile "ftp.aditya.com" and I am using the inbult ftp function on my desktop.

    When I connected by typing "open ftp.aditya.com", it replyed "connected to ftp.aditya.com"; "Login required:" I typed Anonymous but after the whole username and password process it replayed the connection was closed by the remote host.

    I want to know what can be done in that situation?
    Thankyou, I hope you will reply soon.

    Posted 3 years ago #

  • cordelia Member

    within fetch, try connecting again, then once you encounter the same problem, select fetch transcript under window and see what it says. you can usually figure out what the problem is by reading through the info.

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Ad,

    This sounds like a problem with the server. You should contact the people who run the school's FTP server. They can either look into the problem with the server, or tell you what the correct username and password to use are.

    (Thanks for the assist, Cordelia - that's good advice, but it doesn't sound like Ad is using Fetch.)

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

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