Your best friend for file transfer.

Fetch application logoFetch

Hangs up when getting file list (11 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 10 years ago by guest
  • Latest reply 10 years ago from Jim Matthews
  • guest Registered Member

    I'm trying to connect to a server with SSH. It's worked fine in the past, but not now. The SSH connection still works, but when I open the server connection in Fetch (using Passive Mode Transfers and entering a non-standard port number), it seems to open the connection and it says it's "getting the file list" -- then it hangs there, getting the file list, forever. I saw an earlier post about this in which there was no clear solution, but I thought you might have one now. I also upgraded to Fetch 4.0.3, to no avail.

    Thanks for your help!

    Posted 10 years ago #

  • Jim Matthews Administrator

    Could you choose "Fetch Transcript" from the Window menu and post the contents of that window after you get stuck in "Getting File List..."?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • guest Registered Member

    Fetch 4.0.3 System 0x1028 Serial FETCHFL001-2927-089M TR
    Connecting to localhost port 2121 (11/14/03 3:36:26 PM)
    220 jabbah FTP server (SunOS 5.6) ready.
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood.
    USER colnick
    331 Password required for colnick.
    PASS
    230 User colnick logged in.
    SYST
    215 UNIX Type: L8 Version: SUNOS
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (199,94,20,106,220,225)
    LIST

    Posted 10 years ago #

  • Jim Matthews Administrator

    I would ask the server administrator whether a firewall has been installed, or the FTP server configuration changed to forbid what are sometimes called proxy or fxp connections (data connections that come from a different address than the control connection). Either of these could keep passive mode FTP from working through SSH.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • guest Registered Member

    Thanks so much! I work at home, so I'm not sure who my server administrator would be. I've gone into the Firewall section of my System Preferences, and it says "Firewall is off." Any point in contacting my ISP?

    Cindy

    Posted 10 years ago #

  • Jim Matthews Administrator

    Is the server at home too, or is there someone else responsible for it?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • guest Registered Member

    The server I'm connecting to is across the country. I'm also working with IT staff there to try and figure this out. They say the connection is fine, though I still can't download any docs (I'm still getting the same hang-up -- "Getting file list")

    Thanks,
    Cindy

    Posted 10 years ago #

  • dmccabe Member

    I'm running into a similiar problem here with a hang on LIST.

    I shut off Passive FTP and got a message copied below. I trying to connect between two OSX Jag computers (through a cable modem and router, this is currently just a test...)

    Any suggestions? Thanks

    257 "/Users/danielmccabe/Public/TMA" is the current directory.
    PORT 192,168,0,111,167,41
    200 PORT command successful.
    LIST
    425 Can't build data connection: Operation timed out.
    ftp_list: -30000 (state == GETTING_LIST)
    PWD

    Posted 10 years ago #

  • Jim Matthews Administrator

    dmccabe: Do you have the OS X firewall turned on (in the Sharing panel of System Preferences)? If so I'd try turning it off. Otherwise I'd try checking the "Use passive mode transfers (PASV)" box in the Firewall section of Fetch Preferences.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • guest Registered Member

    I'm having a similar problem today. I click on Fetch and it says "getting file list" for several minutes, then i get the error message "the file transfer server has shut down" i have fetch 4.03, the passive mode transfer is checked and my firewall is turned off. any other suggestions?

    thanks!

    Posted 10 years ago #

  • Jim Matthews Administrator

    I'd try unchecking "Use passive mode transfers (PASV)". If that doesn't work I'd post the contents of the Fetch Transcript window, after trying with PASV checked and with it unchecked.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

Topic closed

This topic has been closed.