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I can't connect to any FTP (15 posts)

  • Started 5 years ago by Van
  • Latest reply 6 months ago from Justin
  • Van Member

    I've been using Fetch for 4 years now and never gotten this message. "could not be opened because the connection was refused"

    Please help

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Van,

    Do you have this problem with just one server, or all servers?

    If you have this problem with just one server, the likely explanation is that the server is experiencing problems. You should contact the people or company who run the server, and tell them you cannot connect using FTP and ask them to check for problems with it.

    Please let us know if you have additional questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Van Member

    This is happening with every address I try to connect to

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Van,

    In that case, I would recommend you try turning off and then back on all your network equipment. These are the steps we recommend you follow to do that:

    * Shut down your Mac.
    * Unplug your router or wireless base station (if you have one; a router is a device for sharing your Internet connection with multiple computers).
    * Unplug your cable/DSL modem.
    * Plug the cable/DSL modem back in, and wait about a minute for it to get completely started up.
    * Then plug the router or wireless base station back in, and wait another minute for it to start up.
    * Finally, start your Mac.

    Then try connecting again and see if the problem is fixed.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Van Member

    Im on a company computer right now, is there any way to avoid shutting everyone down. If not I can always to it after hours...

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    Well, you can at the very least try restarting your Mac and see if that helps, that won't affect anyone else.

    But the problem is most likely somewhere on the network; perhaps your company has set up a firewall that is blocking FTP connections? (Or, have you turned you have your Mac's firewall on recently?)

    If you're at your company, you may want to talk to your information technology department or person and ask for their help looking into the problem.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Van Member

    I've restarted my machine a couple time already. sadly our IT guy is worthless, dont know why hes here. The only reason why im talking to you guys is because, if its a problem on our end then we have to call someone in... yea... so I was just wondering if it was something with my Fetch

    Thank You for your help

    Edited 5 years ago #

  • Scott McGuire Administrator

    Hi Van,

    I don't think it's likely to be something with your Fetch or settings. But if you want to send us a transcript of an attempt to connect to our FTP site, we'll take a look and see if we have any other suggestions.

    Please do the following:

    * Quit Fetch.
    * Open Fetch again.
    * Try connecting to our FTP server; connect with the following information:
    Hostname: ftp.fetchsoftworks.com
    Username: (leave empty)
    Password: (leave empty)
    * After you receive the error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Jen Member

    Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (8/30/12 2:27 PM)
    An FTP connection to “ftp.fetchsoftworks.com” could not be opened because the connection was refused. (Contact the server administrator for more information.)
    Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (8/30/12 2:27 PM)
    An FTP connection to “ftp.fetchsoftworks.com” could not be opened because the connection was refused. (Contact the server administrator for more information.)

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Jen,

    That server is responding for me, so it looks like a problem with your Internet connection or perhaps security software. Do you have Little Snitch, or other Internet security software, installed?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Justin Member

    I am having the same issue, had no problems yesterday, today I can't connect to any FTPs, including ftp.fetchsoftworks.com.

    Transcript:
    Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (5/29/14 11:18:59 AM)

    Error:
    An FTP connection to "ftp.fetchsoftworks.com" could not be opened because the connection timed out. There might be a problem with your network, or the server might not be responding.

    No security software installed, connection to internet working properly.

    Posted 6 months ago #

  • Jim Matthews Administrator

    Hi,

    It sounds like there is a problem with your Internet connection, which is affecting FTP connections but not general web browsing. Could you try the following?

    1) Choose "Utilities" from the Go menu in the Finder
    2) Open Terminal
    3) Type:

    ftp ftp.fetchsoftworks.com

    and type Return

    What do you see?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 6 months ago #

  • Justin Member

    Thanks for the quick reply. This is what I get from Terminal:

    ftp ftp.fetchsoftworks.com
    Return

    ftp: Can't connect to `216.92.46.39': Operation timed out
    ftp: Can't connect to `ftp.fetchsoftworks.com'
    ftp> ftp ftp.fetchsoftworks.com

    Terminal doesn't seem like it's being super helpful...

    Edited 6 months ago #

  • Jim Matthews Administrator

    Hi,

    Thanks for trying that. The results indicate that this isn't a problem with Fetch, it's a problem with either your system or your Internet connection. I would recommend restarting your Mac and whatever device connects you to the Internet (e.g. cable modem, wireless gateway). If that does not work I would contact your Internet service provider.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 6 months ago #

  • Justin Member

    Great, thank you for the help Jim!

    Posted 6 months ago #

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