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intermittent problems FTP'ing (3 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 12 years ago by hothorse
  • Latest reply 12 years ago from mtemple
  • hothorse Member

    Hello. A colleague is having intermittent problems with his Fetch 3.0.3 client.

    These problems consist of:

    1)logging onto server but getting no root or file info.

    2) Transfer hangs, intermittent but regularly, and file on server is 0 bytes. An error message appears stating 'Cannot open data connection'

    Any ideas what the problem can be?

    Cheers

    [This message has been edited by hothorse (edited 02-21-2002).]

    Posted 12 years ago #

  • Jim Matthews Administrator

    I would recommend that the client upgrade to Fetch 4.0.1. If that does not solve the problem, the next step would be to send the contents of the Fetch Transcript window to support@fetchsoftworks.com the next time she sees either problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

  • mtemple Member

    Try setting your FTP protocol to "passive mode"

    Posted 12 years ago #

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