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local folder permissions issues (20 posts)

  • Started 2 years ago by Ian
  • Latest reply 1 year ago from Jim Matthews
  • Ian Member

    After reinstalling mac OS X 10.6.3, when I now try to open Fetch and click on try, I get a pop up window saying 'the action could not be completed because you do not the required permissions to download to your local folder'. I have tried running the first aid option on keychain access application, but this failed to solve the problem. I have also tried reinstalling Fetch. Any help would be greatly appreciated. Thanks Ian

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    Thanks for contacting us about this. To figure out exactly what is going on it would be very helpful if I could take a look at your Fetch.log file. To find that file:

    1) In the Finder, choose "Go to Folder…" from the Go menu
    2) Enter:

    ~/Library/com.fetchsoftworks.Fetch/Logs/

    and click Go

    You can email the file to bugs@fetchsoftworks.com .

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Ian Member

    Hi Jim

    I have just emailed it over to you.

    Thanks
    Ian

    Posted 2 years ago #

  • Jim Matthews Administrator

    Thanks, I'll reply by email.

    Posted 2 years ago #

  • judy Member

    After installing mac OS X 10.7, when I now try to open Fetch and click on try, I get a pop up window saying 'the action could not be completed because you do not the required permissions to download to your local folder'. I have tried running the first aid option on keychain access application, but this failed to solve the problem. I have also tried reinstalling Fetch. When it tries to open the preferences is greyed out so I can't change the download folder. I must then force quit Fetch. When using a new account Fetch works. I deleted all of the preference files in my own account but I can't understand why Fetch does not go back to the default "downloads" folder and stays stuck on the folder that seems to have changed permissions in the 10.7 install.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Judy,

    Thanks for contacting us. I'd like to figure out exactly what permission Fetch is having trouble with, since that should suggest a solution. Could you let me know what version of Fetch you are running?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • judy Member

    Hi Jim, it is Fetch Version 5.7.1. Thank you. Judy

    Posted 2 years ago #

  • Jim Matthews Administrator

    Thanks. I'd like to take a look at your Fetch.log file. To find it:

    1) In the Finder, choose "Go to Folder..." from the Go menu
    2) Enter:

    ~/Library/com.fetchsoftworks.Fetch/Logs/

    and click Go

    Please email the Fetch.log file to bugs@fetchsoftworks.com and I'll see what I can figure out.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • judy Member

    Hi, I just emailed it over to you. Thanks for any help you can provide. Judy

    Posted 2 years ago #

  • Jim Matthews Administrator

    Thanks, I'll take a look and respond by email.

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • judy Member

    Thanks jim ! Your instructions worked. Judy

    Posted 2 years ago #

  • Donny Member

    I have tried to do the Go To Folder bit and it says the file doesn't exist.

    ~/Library/com.fetchsoftworks.Fetch/Logs/

    I'm running OS 10.8.2.

    Please help. I need to resolve this issue ASAP.

    I cannot use Fetch in any login.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Donny,

    What version of Fetch do you have? And what happens when you try to open Fetch?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Donny Member

    I'm using version 5.3, and it opens, I can log in to any ftp connection I have, but I cannot actually download anything.

    Posted 2 years ago #

  • Jim Matthews Administrator

    What happens when you try to download something? Do you get an error message?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Donny Member

    This is what I get when I try to download ANYTHING.

    http://claxtoncreative.com/creative/wp-content/uploads/2012/09/Screen-Shot-2012-09-25-at-8.40.09-AM.png

    dc

    Posted 2 years ago #

  • Jim Matthews Administrator

    Thanks. The first thing I'd suggest is choosing "Preferences…" from the Fetch menu, clicking on the Download tab, and changing the "Save downloaded files to:" menu to something else (e.g. the Desktop folder). Does that make a difference?

    If not, could you let me know what version of Mac OS X you are running?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Donny Member

    It was trying to download to Desktop that had a red dot in it. I've changed that now. Problem fixed. Thanks.

    dc

    Posted 2 years ago #

  • Hank Member

    I'm having the same issue as the original post on this thread, and the one that followed. I get the message "The action could not be completed because you do not the required permissions to download to your local folder" when I click on the Try button in the first dialog window that comes up at application launch. I am trying to use Fetch 5.7.3.

    Although I see the posts on this thread I did not see a note on how to resolve this.

    Thanks.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    Could you follow the instructions in my reply to the original post, and send me your Fetch.log file? I'll see what I can figure out.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

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