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Logon issues with Fetch 4.x (7 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 11 years ago by CharlieK
  • Latest reply 11 years ago from CharlieK
  • CharlieK Member

    I've been having issues running Fetch 4.x. When I try to log into a site I manage, this is the response I get:

    Server Response: Can't open data connection

    Using 3.0.3 doesn't present any problems, though. Is there something not set up correctly?

    Thanks...

    Posted 11 years ago #

  • Jim Matthews Administrator

    The first thing I'd try is changing the setting of the "Use passive mode transfers (PASV)" checkbox in the Firewall section of Fetch Preferences. Choose "Preferences..." from the Customize menu in Fetch and click on the Firewall tab to see that checkbox.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • CharlieK Member

    The first thing I checked. I can log onto most sites with Fetch 4.x with no issue, but on some, only with 3.x.

    Posted 11 years ago #

  • Jim Matthews Administrator

    Could you post the contents of the Fetch Transcript window from Fetch 4.0.3 and 3.0.3 for a site that you can only access with 3.0.3? That should clarify what's going wrong.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • CharlieK Member

    Here is the 4.0.3 transcript (same issue: Server Response: Can't open data connection)
    login: :
    Fetch 4.0.3 System 0x1026 Serial FETCHFL001-23AH-3KH6 TR
    Connecting to ftp.ias-online.net port 21 (5/8/03 8:10:02 PM)
    220 WWW84 Microsoft FTP Service (Version 5.0).
    (Logon Name)
    331 Password required for (Logon Name)
    PASS
    230 User (Logon Name) logged in.
    SYST
    215 Windows_NT version 5.0
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    SITE DIRSTYLE
    200 MSDOS-like directory output is off
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (69,0,146,26,11,205).
    LIST
    425 Can't open data connection.
    ftp_list: -30000 (state == GETTING_LIST)
    PWD
    257 "/" is current directory.

    And here is the 3.0.3 transcript (Successful as usual)
    Connecting to ftp.ias-online.net port 21 (5/8/03 8:15:00 PM)
    220 WWW84 Microsoft FTP Service (Version 5.0).
    USER user876144@ias-online.net
    331 Password required for (Logon Name).
    PASS
    230 User (Logon Name) logged in.
    SYST
    215 Windows_NT version 5.0
    PWD
    257 "/" is current directory.
    SITE DIRSTYLE
    200 MSDOS-like directory output is off
    PWD
    257 "/" is current directory.
    PORT 32,103,10,128,198,85
    200 PORT command successful.
    LIST
    150 Opening ASCII mode data connection for /bin/ls.
    drwxrwxrwx 1 owner group 0 Feb 11 16:42 data
    drwxrwxrwx 1 owner group 0 Feb 11 16:41 ftp
    drwxrwxrwx 1 owner group 0 Feb 11 16:41 logfiles
    drwxrwxrwx 1 owner group 0 May 2 16:51 www
    226 Transfer complete.

    Thanks for looking into this!

    Posted 11 years ago #

  • Jim Matthews Administrator

    Apparently Fetch 3 is not using passive mode (PASV), while Fetch 4 is. Could you try unchecking "Use Passive Mode Transfers (PASV)" in the Firewall section of Fetch 4's Preferences window, and post that transcript if it doesn't work?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • CharlieK Member

    Thanks-
    It's done the trick, for now at least. I'll be trying it extensively over the next few days!

    Posted 11 years ago #

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