Your best friend for file transfer.

Fetch application logoFetch

Need help connecting!!!!! (4 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 12 years ago by informal
  • Latest reply 12 years ago from Jim Matthews
  • informal Member

    The domain one of my sites is hosted at recently switched hosts (from hostrocket to phpwebhosting). Before the move, I had no trouble connecting to the server, but with the new FTP info, I can't seem to connect. When I don't put a slash ( / ) at the end of the Host line, it says password incorrect, and when I do it says Error -3220. I have been able to connect to other domains that were hosted off of phpwebhosting before, and I have double checked the FTP info. Any suggestions?

    Posted 12 years ago #

  • Jim Matthews Administrator

    You definitely don't want the slash at the end of the host name. The password incorrect message can mean a problem with the Host, User ID and/or Password. Could you post the contents of the Fetch Transcript window after you get the password incorrect error? It's listed in the Window menu.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

  • informal Member

    Connecting to hiliten.phpwebhosting.com port 21 (3/1/02 7.19.57 PM)
    220 plum.phpwebhosting.com FTP server ready.
    USER hiliten
    331 Password required for hiliten.
    PASS
    530 Login incorrect.
    Connecting to hiliten.phpwebhosting.com port 21 (3/1/02 7.20.07 PM)
    220 plum.phpwebhosting.com FTP server ready.
    USER hiliten
    331 Password required for hiliten.
    PASS
    530 Login incorrect.

    Posted 12 years ago #

  • Jim Matthews Administrator

    Nothing looks obviously wrong, so I'd contact phpwebhosting.com to make sure you are entering the right information.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

Topic closed

This topic has been closed.