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Photoshop CMYK .jpg won't place in PageMaker (3 posts)

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  • Started 12 years ago by Phern
  • Latest reply 12 years ago from Phern
  • Phern Member

    I have a customer that uses Fetch to upload CMYK .jpg files created on a Mac using Photoshop. He uploads them using Fetch to a Windows based FTP site. The pictures won't place in the PC based version of Pagemaker. If I open the picture in Photoshop, they open without a problem. They are CMYK, baseline scan, medium compression, .jpg files. If I save the file again without making any changes the file will place into Pagemaker just fine.

    The problem seems to be related to the FTP transfer using Fetch. It seems that Fetch is putting the files on the Windows server in a Mac format. Is there a setting in Fetch that needs to be set when transfering image files to a PC based FTP site?

    Thanks for any help you can offer.

    Posted 12 years ago #

  • Jim Matthews Administrator

    The user uploading the files should use Raw Data format. Automatic format should also work.

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

  • Phern Member

    Thank you very much for the prompt response :)

    Posted 12 years ago #

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