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sftp (11 posts)

  • Started 8 years ago by billn
  • Latest reply 8 years ago from Jim Matthews
  • billn Member

    I'm connecting to the site but get a message from Fetch that a requested file or folder was not found on the sftp site

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    We'll need some more information to help you out. What site are you connecting to? What is the exact message you received, and what were you doing when you got it?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • billn Member

    Originally posted by ScottMcGuire:

    Hi,

    We'll need some more information to help you out. What site are you connecting to? What is the exact message you received, and what were you doing when you got it?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • billn Member

    SH2_FXP_STAT 2, /
    SSH2_FXP_REALPATH 3, /untitled/
    Update check skipped at 11/29/2005 12:33 PM (next check after 12/06/2005 07:38 AM)
    /untitled
    SSH2_FXP_STAT 4, /untitled
    SSH2_FXP_OPENDIR 5, /untitled
    SSH2_FXP_READDIR 6
    -rw-rw-rw- 1 user group 32451692 Nov 28 08:29 MARSH Term Life Insurance.txt
    SSH2_FXP_READDIR 7
    SSH2_FXP_CLOSE 8
    SSH2_FX_OK 8
    SSH2_FXP_RENAME 9, /untitled/MARSH Term Life Insurance.txt, /untitled/MARSH_TermLifeInsurance.txt
    SSH2_FX_OK 9
    ftp_rename(MARSH Term Life Insurance.txt, MARSH_TermLifeInsurance.txt)
    SSH2_FXP_OPEN 10, /untitled/MARSH_TermLifeInsurance.txt
    SSH2_FXP_FSTAT 11
    SSH2_FX_NO_SUCH_FILE 11
    Unsuccessful transfer of MARSH_TermLifeInsurance.txt (0 bytes, 0 bytes/sec, 0:01 elapsed) stopped at 11/29/05 12:34:25 PM
    ftp_retrieve: 24102 (state == RGET_RETRIEVING)
    ftp_pwd: 24001 (state == GETTING_WD)
    Connecting to cardinal@sftp.support.ucla.edu port 22 (11/29/05 12:34:51 PM)
    Connecting to cardinal@sftp.support.ucla.edu port 22 (11/29/05 12:34:51 PM)
    SSH2_FXP_INIT 3
    SSH2_FXP_INIT 3
    Connecting to cardinal@sftp.support.ucla.edu port 22 (11/29/05 12:35:07 PM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 1, .
    /
    SSH2_FXP_STAT 2, /
    SSH2_FXP_REALPATH 3, /untitled/
    /untitled
    SSH2_FXP_STAT 4, /untitled
    SSH2_FXP_OPENDIR 5, /untitled
    SSH2_FXP_READDIR 6
    -rw-rw-rw- 1 user group 32451692 Nov 28 08:29 MARSH_TermLifeInsurance.txt
    SSH2_FXP_READDIR 7
    SSH2_FXP_CLOSE 8
    Connecting to cardinal@sftp.support.ucla.edu port 22 (11/29/05 3:47:15 PM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 1, .
    /
    SSH2_FXP_STAT 2, /
    SSH2_FXP_REALPATH 3, /untitled/
    /untitled
    SSH2_FXP_STAT 4, /untitled
    SSH2_FXP_OPENDIR 5, /untitled
    SSH2_FXP_READDIR 6
    -rw-rw-rw- 1 user group 32451692 Nov 28 08:29 MARSH_TermLifeInsurance.txt
    SSH2_FXP_READDIR 7
    SSH2_FXP_CLOSE 8
    SSH2_FX_OK 8
    SSH2_FXP_OPEN 9, /untitled/MARSH_TermLifeInsurance.txt
    SSH2_FXP_FSTAT 10
    SSH2_FX_NO_SUCH_FILE 10
    Unsuccessful transfer of MARSH_TermLifeInsurance.txt (0 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 11/29/05 3:48:04 PM
    ftp_retrieve: 24102 (state == RGET_RETRIEVING)
    ftp_pwd: 24001 (state == GETTING_WD)
    Error messge:
    Fetch could not get"Marsh_TermLifeInsurance.txt" because a requested file or folder was not found on the SFTP server.
    If you entered a file name, folder name, or URL, you may want to check its spelling and capitalization. Server responded: "File not found"

    I was able to download the file without any problems on a PC running windows XP Pro using secure FTP.

    Posted 8 years ago #

  • Jim Matthews Administrator

    That's very strange. Fetch opens the file, and then asks the server for more information about the file, and the server says it doesn't exist!

    I would be interested in more information about this server. Could you ask the server administrator for the brand and version number of the SFTP server software, and the operating system of the server computer?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 8 years ago #

  • billn Member

    I sent your request to the admininstrator and am waiting for his reply.

    Thanks,
    Bill

    Posted 8 years ago #

  • billn Member

    Heres the info from the administrator:
    That is interesting. We do have a couple people using Fetch here (the most current version) and it seems to be working okay. If you are willing to follow up with them, I would be interested to hear what they have to say about the issue. We use GlobalScape Secure FTP Server version 3.1.3 for Windows 2003.

    Originally posted by JimMatthews:

    That's very strange. Fetch opens the file, and then asks the server for more information about the file, and the server says it doesn't exist!

    I would be interested in more information about this server. Could you ask the server administrator for the brand and version number of the SFTP server software, and the operating system of the server computer?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 8 years ago #

  • billn Member

    Here' his reply:
    That is interesting. We do have a couple people using Fetch here (the most current version) and it seems to be working okay. If you are willing to follow up with them, I would be interested to hear what they have to say about the issue. We use GlobalScape Secure FTP Server version 3.1.3 for Windows 2003.
    Thanks,
    Bill[/B][/QUOTE]

    Posted 8 years ago #

  • Jim Matthews Administrator

    Thanks for that information. So it sounds like some users are able to download files from that server, which makes it curious that you can't. Are you able to upload files (with the Put button)?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 8 years ago #

  • billn Member

    I made a test file and used put to upload. Got kicked off with error like when trying to get. Went back and the file was there. Transcript follows:
    SSH2_FXP_STAT 2, /
    SSH2_FXP_REALPATH 3, /untitled/
    /untitled
    SSH2_FXP_STAT 4, /untitled
    SSH2_FXP_REALPATH 5, /untitled
    /untitled
    SSH2_FXP_STAT 6, /untitled
    SSH2_FXP_OPENDIR 7, /untitled
    SSH2_FXP_READDIR 8
    -rw-rw-rw- 1 user group 32451692 Nov 28 08:29 MARSH_TermLifeInsurance.txt
    SSH2_FXP_READDIR 9
    SSH2_FXP_CLOSE 10
    SSH2_FX_OK 10
    SSH2_FXP_REALPATH 11, .
    /
    SSH2_FXP_REALPATH 12, .
    /
    SSH2_FXP_OPEN 13, /untitled/test.doc
    SSH2_FXP_FSTAT 15
    SSH2_FX_NO_SUCH_FILE 15
    Unsuccessful transfer of test.doc (10,752 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 11/30/05 2:27:23 PM
    ftp_store_close: 24102 (state == PUT_CLOSING)
    Connecting to cardinal@sftp.support.ucla.edu port 22 (11/30/05 2:27:51 PM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 1, .
    /
    SSH2_FXP_STAT 2, /
    SSH2_FXP_REALPATH 3, /untitled/
    /untitled
    SSH2_FXP_STAT 4, /untitled
    SSH2_FXP_REALPATH 5, /untitled
    /untitled
    SSH2_FXP_STAT 6, /untitled
    SSH2_FXP_OPENDIR 7, /untitled
    SSH2_FXP_READDIR 8
    -rw-rw-rw- 1 user group 32451692 Nov 28 08:29 MARSH_TermLifeInsurance.txt
    -rw-rw-rw- 1 user group 10752 Nov 30 12:26 test.doc
    SSH2_FXP_READDIR 9
    SSH2_FXP_CLOSE 10
    SSH2_FX_OK 10
    SSH2_FXP_OPEN 11, /untitled/test.doc
    SSH2_FXP_FSTAT 12
    SSH2_FX_NO_SUCH_FILE 12
    Unsuccessful transfer of test.doc (0 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 11/30/05 2:28:14 PM
    ftp_retrieve: 24102 (state == RGET_RETRIEVING)
    ftp_pwd: 24001 (state == GETTING_WD)
    Connecting to cardinal@sftp.support.ucla.edu port 22 (11/30/05 2:37:15 PM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 1, .
    /
    SSH2_FXP_STAT 2, /
    SSH2_FXP_REALPATH 3, /untitled/
    /untitled
    SSH2_FXP_STAT 4, /untitled
    SSH2_FXP_OPEN 5, /untitled/test.doc
    SSH2_FXP_FSTAT 6
    SSH2_FX_NO_SUCH_FILE 6
    Unsuccessful transfer of test.doc (0 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 11/30/05 2:37:21 PM
    ftp_retrieve: 24102 (state == RGET_RETRIEVING)
    ftp_pwd: 24001 (state == GETTING_WD)
    Connecting to cardinal@sftp.support.ucla.edu port 22 (11/30/05 2:37:32 PM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 1, .
    /
    SSH2_FXP_STAT 2, /
    SSH2_FXP_REALPATH 3, /untitled/
    /untitled
    SSH2_FXP_STAT 4, /untitled
    SSH2_FXP_REALPATH 5, /untitled
    /untitled
    SSH2_FXP_STAT 6, /untitled
    SSH2_FXP_OPENDIR 7, /untitled
    SSH2_FXP_READDIR 8
    -rw-rw-rw- 1 user group 32451692 Nov 28 08:29 MARSH_TermLifeInsurance.txt
    -rw-rw-rw- 1 user group 10752 Nov 30 12:26 test.doc
    SSH2_FXP_READDIR 9
    SSH2_FXP_CLOSE 10
    SSH2_FX_OK 10
    SSH2_FXP_REALPATH 11, .
    /
    SSH2_FXP_REALPATH 12, .
    /

    Thanks,
    Bill

    Posted 8 years ago #

  • Jim Matthews Administrator

    Is there any chance we could access a test account on this server, and try to reproduce the problem?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 8 years ago #

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