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Stalling (10 posts)

  • Started 7 years ago by mdev
  • Latest reply 7 years ago from Scott McGuire
  • mdev Member

    System Mac OS X 10.3.9. Fetch has been consistently stalling small and large files. Often times then I lose my internet connection and my computer crashes. Any suggestions?

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    We'd like some more information to help investigate your problem.

    Do you lose your Internet connection and your computer crashes right after Fetch stalls? Or is this just something that happens from time to time, whether you're using Fetch or not?

    If you have not restarted your computer in a while, I would try restarting it and seeing if that fixes the problem. (Go to the blue apple menu, and choose Restart.)

    Finally, what version of Fetch are you using?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • mdev Member

    Hi Scott,

    I am working with Fetch 5.1. I also have a wireless connection. Well, usually fetch stalls after it has either just started or is almost finishing putting a file on to the server. It does not matter if it is a large file or a small file. It varies each time. I never know if it will work. Then I try to get back on to the internet and I cannot. I usually try to restart my computer and my computer freezes. After fetch stalls I cannot get back on to the internet. I must restart or reboot my mac.

    Melissa

    Originally posted by ScottMcGuire:

    Hi,

    We'd like some more information to help investigate your problem.

    Do you lose your Internet connection and your computer crashes right after Fetch stalls? Or is this just something that happens from time to time, whether you're using Fetch or not?

    If you have not restarted your computer in a while, I would try restarting it and seeing if that fixes the problem. (Go to the blue apple menu, and choose Restart.)

    Finally, what version of Fetch are you using?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Melissa,

    Thanks for the additional information. That sounds pretty inconveninent, and I apologize for the trouble.

    The first thing I'd recommend is trying out our recently released upgrade, Fetch 5.2. It's a free upgrade for you. One thing we specifically tried to address with the upgrade was stalling problems. You can download it from our home page at http://fetchsoftworks.com .

    Let us know if it makes a difference or not. If not, we'll investigate further and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • mdev Member

    Hi Scott,

    I downloaded the latest Fetch software and I am having the same problem. I tried sending a 6mb file through fetch and it stalled after transferring 4mb. Then I tried to get back on to the internet and I could not. I was forced to reboot my computer.

    Any suggestions now?

    Melissa

    Originally posted by ScottMcGuire:

    Hi Melissa,

    Thanks for the additional information. That sounds pretty inconveninent, and I apologize for the trouble.

    The first thing I'd recommend is trying out our recently released upgrade, Fetch 5.2. It's a free upgrade for you. One thing we specifically tried to address with the upgrade was stalling problems. You can download it from our home page at http://fetchsoftworks.com .

    Let us know if it makes a difference or not. If not, we'll investigate further and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Melissa,

    Sorry to hear that Fetch 5.2 didn't help.

    The next time you try to transfer a file and it stalls, could you please post a transcript from Fetch for us? That might give us some clues about what's going on.

    To do this, after the transfer stalls, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • mdev Member

    Hi Scott,

    It happened again. Here is the Fetch Transcript.

    Fetch 5.2 (5C121) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-UMUT-DXK2 T
    Update check started at 02/04/2007 12:06 PM
    Update check skipped at 02/04/2007 12:07 PM (next check after 02/05/2007 08:18 AM)
    Connecting to casaledesign.serveftp.com port 21 (Mac OS X firewall is off) (2/4/07 12:07:02 PM)
    Connected to 71.125.32.203 port 21 (2/4/07 12:07:02 PM)
    220 cd-server Microsoft FTP Service (Version 5.0).
    USER melissamiller
    331 Password required for melissamiller.
    PASS
    230-Welcome to the FTP site of Casale Design, Inc.

    230-

    230-This FTP is only to be used by authorized clients/vendors of Casale

    230-Design, Inc.

    230-The use of this FTP is for project uploads/downloads associated with

    230-Casale Design, Inc.

    230-All Files Will Be Deleted Every 30 Days.

    230-

    230-Thank you.

    230 User melissamiller logged in.
    SYST
    215 Windows_NT version 5.0
    PWD
    257 "/melissamiller" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/melissamiller" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (71,125,32,203,18,106)
    Making data connection to 71.125.32.203 port 4714
    LIST -al
    125 Data connection already open; Transfer starting.
    -rwxrwxrwx 1 owner group 15364 Feb 2 16:36 .DS_Store
    -rwxrwxrwx 1 owner group 143529 Jan 9 21:46 15_lores.jpg
    -rwxrwxrwx 1 owner group 121310 Jan 9 21:46 16_lores.jpg
    drwxrwxrwx 1 owner group 0 Jan 4 16:01 2006
    drwxrwxrwx 1 owner group 0 Jan 20 2005 3628_AFB_SuperBowl_Ad_2005
    drwxrwxrwx 1 owner group 0 Jan 4 16:14 4479_Commodity_ONYX
    -rwxrwxrwx 1 owner group 11544027 Jan 4 16:13 4493_Carroll_Ad_Resize.zip
    -rwxrwxrwx 1 owner group 796537 Feb 2 9:12 AcaAdvantage_Brochure_r1_6.zip
    drwxrwxrwx 1 owner group 0 Feb 1 13:51 academic_advantage
    -rwxrwxrwx 1 owner group 476923 Jan 29 21:19 Academic_Advantage_Brochure_r1.sitx
    -rwxrwxrwx 1 owner group 498526 Jan 29 22:24 Bkgd_Blue.tif.sitx
    -rwxrwxrwx 1 owner group 1179492 Jan 29 21:58 Bkgd_Green.tif
    -rwxrwxrwx 1 owner group 1552612 Jan 29 21:58 Bkgd_Orange.tif
    -rwxrwxrwx 1 owner group 1042060 Jan 29 21:58 Bkgd_Purple.tif
    -rwxrwxrwx 1 owner group 1626112 Jan 4 20:27 Carroll_Ad_small.qxd
    drwxrwxrwx 1 owner group 0 Jan 24 19:33 Colonnade
    -rwxrwxrwx 1 owner group 2653189 Jan 24 21:47 Colonnade Final.sitx
    -rwxrwxrwx 1 owner group 2117376 Jan 28 16:39 Colonnade Final_r2.sitx
    -rwxrwxrwx 1 owner group 10320974 Feb 1 17:45 Colonnade_Rev_GC.zip
    drwxrwxrwx 1 owner group 0 Feb 2 16:06 Colonnade_TC
    drwxrwxrwx 1 owner group 0 Jan 12 19:57 interior_pgs
    drwxrwxrwx 1 owner group 0 Jan 24 21:48 LOW RES PICS
    -rwxrwxrwx 1 owner group 41156 Jan 4 22:12 Onyx_BusinessCard.qxd.sitx
    -rwxrwxrwx 1 owner group 27710 Jan 4 22:13 Onyx_Envelope.qxd.sitx
    -rwxrwxrwx 1 owner group 31501 Jan 4 22:13 Onyx_Letterhead.qxd.sitx
    drwxrwxrwx 1 owner group 0 Jan 15 9:35 Stage to Sell Brochure
    -rwxrwxrwx 1 owner group 3977685 Jan 9 21:45 StageToSellBrochure_pg2_3_.qxd.sitx
    -rwxrwxrwx 1 owner group 5567797 Jan 9 21:29 StageToSellBrochure_pg4.qxd.sitx
    -rwxrwxrwx 1 owner group 2703306 Jan 11 19:21 StageToSellBrochure_v1_r2.sitx
    -rwxrwxrwx 1 owner group 6155389 Jan 15 14:08 StageToSellBrochure_v1_r3.qxd.sitx
    -rwxrwxrwx 1 owner group 2906118 Jan 11 19:22 StageToSellBrochure_v2_r2_.sitx
    -rwxrwxrwx 1 owner group 882623 Jan 16 21:20 STS_DoorHanger_back.sitx
    226 Transfer complete.
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (71,125,32,203,18,107)
    Making data connection to 71.125.32.203 port 4715
    STOR TEST_MILLER
    125 Data connection already open; Transfer starting.

    Originally posted by ScottMcGuire:

    Hi Melissa,

    Sorry to hear that Fetch 5.2 didn't help.

    The next time you try to transfer a file and it stalls, could you please post a transcript from Fetch for us? That might give us some clues about what's going on.

    To do this, after the transfer stalls, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Melissa,

    Thanks for the transcript.

    Some more questions for you (sorry).

    Does any of the file transfer, or does it usually stall out right away?

    Have you been able to use Fetch successfully before, and this is a new problem? Or have you always had problems like this?

    You're connected using a wireless connection, is that correct? Can you tell us more about your Internet set up? Do you use an Apple Airport, or something else, for the wireless Internet?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • mdev Member

    Does any of the file transfer, or does it usually stall out right away?

    It stars to transfer and then quits out. The message is usually that it stalls or that I lost internet connection.

    Have you been able to use Fetch successfully before, and this is a new problem? Or have you always had problems like this?
    ALWAYS!!!!

    You're connected using a wireless connection, is that correct? Can you tell us more about your Internet set up? Do you use an Apple Airport, or something else, for the wireless Internet?
    Yes, wireless. I use a D-Link USB adapter on a G4 MAC. I think that may be my problem. I don't think I have an airport card.

    Do you think it would help if I connected directly to the modem using my ethernet?

    HELP!!!

    Originally posted by ScottMcGuire:

    Hi Melissa,

    Thanks for the transcript.

    Some more questions for you (sorry).

    Does any of the file transfer, or does it usually stall out right away?

    Have you been able to use Fetch successfully before, and this is a new problem? Or have you always had problems like this?

    You're connected using a wireless connection, is that correct? Can you tell us more about your Internet set up? Do you use an Apple Airport, or something else, for the wireless Internet?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Melissa,

    Yes, the next thing to try would be to connect your Mac directly to the modem with Ethernet and see if that works better. Bad interactions with a wireless router can cause this sort of problem.

    Let us know if that sorts out the problem or not.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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