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Change in support offerings by Jim Matthews

As of March 1, 2009 we are no longer offering telephone support for Fetch.

This is not a decision we took lightly, but we decided it would be better to concentrate our resources on serving our users through web and email support. Please use these options if you need help with a problem or improving your experience with Fetch, and we will assist you.

In other news:


  • Is the 5.5 upgrade a paid upgrade for everyone whose license is older than 1/29/09, or is it free for everyone with a 5.x license?


    Robert Muchsel June 2, 2009
  • Hi Robert,

    It is a paid upgrade for licenses older than 1/29/09 (not including educational/charitable licensees).


    Jim Matthews
    Fetch Softworks

    Jim Matthews June 2, 2009
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