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5.8 and Serial Number Issue (11 posts)

  • Started 1 year ago by ChristopherN
  • Latest reply 3 months ago from Jim Matthews
  • ChristopherN Member

    I use Fetch through a site license at my institution.
    I am currently using version 5.7.7.
    I downloaded version 5.8 today, and it claims I have no serial number
    and asks for one, or to purchase, or to try.
    I manually enter the site license info
    but this is rejected as invalid.
    I went on to your site and used the serial number verification tool,
    and the tool verified that the Name and Serial Number are valid.
    If I roll back the update to 5.7.7, it works fine.

    Thanks for your help!

    Posted 1 year ago #

  • Donald Laird Member

    I have the exact same problem. Able to verify my educational serial number, but 5.8 rejects it.

    Posted 1 year ago #

  • ChristopherN Member

    According to Fetch customer support,
    version 5.8 does not recognize the older educational and institutional serial numbers,
    which considering how long Fetch has been used here,
    is entirely plausible.
    My fix for this was to get my own educational serial number,
    which is free.
    You just have to fill out the application form on this site.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    ChristopherN is correct. Fetch 5.8 can't recognize some serial numbers issued in the early 2000s (they start with "FETCHED"). If you have one of those you can apply for a new educational/charitable use serial number at https://fetchsoftworks.com/fetch/free .

    Sorry for the inconvenience!

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Ross Bogue Member

    I also have one of those early institutional licenses (I have FETCHED001- ). Will the new license be usable campus-wide, or is it single user?

    Posted 1 year ago #

  • ChristopherN Member

    Hey Ross,

    The application form gives you the option of getting a site license or a personal license,
    so if you felt like doing so, you can get a site license for your institution and distribute it.
    Knowing how long it can take for things to get done where I am,
    I opted for a personal license for immediacy
    and escalated this problem to the IT people for an institute-wide solution.

    C.

    Posted 1 year ago #

  • Ross Bogue Member

    Thanks! I tried it, got the first email quickly (which gave a special login for the purchase page), followed instructions, and found the button for institution-wide.

    The email with the license code hasn't arrived yet, but the code was also on the receipt page so I'm already back in action.

    Edited 1 year ago #

  • Ross Bogue Member

    That was yesterday. The email with the license code still hasn't arrived. I'm ok without it because the code was also shown on the receipt page (and I remembered to print it). But I'm wondering what happened to the email? I checked my junk folders. Nope.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Sorry about that -- it looks like our billing system had a hiccup before sending you your email receipt. Well done capturing the serial number from the receipt page!

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Al Member

    Hi.
    I have previously bought Fetch application through App Store and after upgrading to Catalina in Australia the application is no longer hosted as an option. How do I purchase an upgrade when app store didn't provide a serial?
    Please advise.

    Al

    Posted 3 months ago #

  • Jim Matthews Administrator

    Hi Al,

    Please contact me at https://fetchsoftworks.com/fetch/feedback for assistance.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 months ago #

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