Fetch Softworks

5.8 and Serial Number Issue (11 posts)

• Started 4 years ago by ChristopherN
• Latest reply 3 years ago from Jim Matthews

• ChristopherN Member

  I use Fetch through a site license at my institution.
  I am currently using version 5.7.7.
  I downloaded version 5.8 today, and it claims I have no serial number
  and asks for one, or to purchase, or to try.
  I manually enter the site license info
  but this is rejected as invalid.
  I went on to your site and used the serial number verification tool,
  and the tool verified that the Name and Serial Number are valid.
  If I roll back the update to 5.7.7, it works fine.

  Thanks for your help!

  Posted 4 years ago #

• Donald Laird Member

  I have the exact same problem. Able to verify my educational serial number, but 5.8 rejects it.

  Posted 4 years ago #

• ChristopherN Member

  According to Fetch customer support,
  version 5.8 does not recognize the older educational and institutional serial numbers,
  which considering how long Fetch has been used here,
  is entirely plausible.
  My fix for this was to get my own educational serial number,
  which is free.
  You just have to fill out the application form on this site.

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi,

  ChristopherN is correct. Fetch 5.8 can't recognize some serial numbers issued in the early 2000s (they start with "FETCHED"). If you have one of those you can apply for a new educational/charitable use serial number at https://fetchsoftworks.com/fetch/free .

  Sorry for the inconvenience!

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #

• Ross Bogue Member

  I also have one of those early institutional licenses (I have FETCHED001- ). Will the new license be usable campus-wide, or is it single user?

  Posted 4 years ago #

• ChristopherN Member

  Hey Ross,

  The application form gives you the option of getting a site license or a personal license,
  so if you felt like doing so, you can get a site license for your institution and distribute it.
  Knowing how long it can take for things to get done where I am,
  I opted for a personal license for immediacy
  and escalated this problem to the IT people for an institute-wide solution.

  C.

  Posted 4 years ago #

• Ross Bogue Member

  Thanks! I tried it, got the first email quickly (which gave a special login for the purchase page), followed instructions, and found the button for institution-wide.

  The email with the license code hasn't arrived yet, but the code was also on the receipt page so I'm already back in action.

  Edited 4 years ago #

• Ross Bogue Member

  That was yesterday. The email with the license code still hasn't arrived. I'm ok without it because the code was also shown on the receipt page (and I remembered to print it). But I'm wondering what happened to the email? I checked my junk folders. Nope.

  Posted 4 years ago #

• Jim Matthews Administrator

  Sorry about that -- it looks like our billing system had a hiccup before sending you your email receipt. Well done capturing the serial number from the receipt page!

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #

• Al Member

  Hi.
  I have previously bought Fetch application through App Store and after upgrading to Catalina in Australia the application is no longer hosted as an option. How do I purchase an upgrade when app store didn't provide a serial?
  Please advise.

  Al

  Posted 3 years ago #

• Jim Matthews Administrator

  Hi Al,

  Please contact me at https://fetchsoftworks.com/fetch/feedback for assistance.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 3 years ago #