Fetch Softworks

Fetch 5.8.2 adds native Apple Silicon support (23 posts)

• Started 2 years ago by Jim Matthews
• Latest reply 5 months ago from Jim Matthews

• Jim Matthews Administrator

  Fetch 5.8.2 is now available for download. This release adds native support for Apple Silicon Macs, and marks the fourth CPU architecture (after the Motorola 68k, Apple/IBM/Motorola PowerPC, and Intel x86) that Fetch has supported over its long history.

  In addition, Fetch 5.8.2 fixes a number of bugs. See the release notes at https://fetchsoftworks.com/fetch/help/Contents/WhatsNew/ReleaseNotes.html#Fetch_5_8_2 for details.

  Fetch 5.8.2 is a free update if you purchased your Fetch license after January 28, 2009; otherwise an upgrade is $10, and a new license is $29. Fetch 5.8.2 requires macOS 11 Big Sur, 10.15 Catalina, 10.14 Mojave or 10.13 High Sierra.

  Please download Fetch 5.8.2 from the Fetch Download page at https://fetchsoftworks.com/fetch/download or by choosing Check for Update… from the Fetch menu. Fetch is no longer available in the Mac App Store; if you purchased a previous version of Fetch from the App Store and wish to upgrade to Fetch 5.8.2, please contact support at https://fetchsoftworks.com/fetch/feedback . And please let us know if you run into any problems with the new release.

  Thanks,
  --
  Jim Matthews
  Fetch Softworks

  Posted 2 years ago #

• Linda McNeil Member

  Hello,
  I have a new M1 mbpro with Big Sur. I also have Fetch 5.8.2.
  I have been a Fetch user for probably twenty five plus years. But!.
  I can't get Fetch to quit. I have to force my mbpro to shut down.
  Plus it doesn't do anything while active.
  I'm new to the apfs Silcon format. How to I remove Fetch safely from my machine?
  Thank you for you help.
  Linda

  Posted 2 years ago #

• Jim Matthews Administrator

  Hi Linda,

  Thanks for reporting that. To remove Fetch, just drag the application to the trash.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 2 years ago #

• Michael Member

  I have a MacBook Pro, Intel, running Big Sur, Fetch 5.8.1. I get the message that Fetch 5.8.2 is available and I click to download it which happens successfully. I then click install and restart. The restart never happens and I'm not updated to 5.8.2.

  Thanks

  Posted 2 years ago #

• Jim Matthews Administrator

  Hi Michael,

  There appears to be a problem with the automatic update. You can download 5.8.2 from https://fetchsoftworks.com/fetch/download/latest

  I apologize for this inconvenience.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 2 years ago #

• Michael Member

  Thanks Jim, no inconvenience and the download worked just fine.

  Michael

  Posted 2 years ago #

• klm Member

  @Linda, seems like I do have that same (or at least similar) issue on my Intel MBP 2020 running macOS Catalina.

  @Jim, I found that Fetch hangs occasionally after trying to quit the app. Force quitting works that's just a poor workaround. I am under the impression that this might be related to using "Edit" or "Edit With" to modify a remote document (via BBEdit). Not sure whether this behavior is triggered when closing Fetch while there are still remote text docs open for editing... might also be possible that the two apps (Fetch # editor) fail to communicate on the status of a remote file...

  Let me know if I can help tracking this down...

  Peter

  Posted 2 years ago #

• Candi Stroh Member

  When I launch Fetch 5.8.2, it says that its connected to my server, but it shows no files. I had to download another FTP application to work with my files on the server. Has anyone else had this problem? What can I do to fix it. I don't want to use this other application because I am used to Fetch.

  I am running an iMAC Pro (2017) 11.4 Big Sur

  Posted 1 year ago #

• Jim Matthews Administrator

  Hi Candi,

  Are you using Little Snitch or another network monitoring program, such as Norton, NetBarrier, Cisco VPN, etc? You can check by opening System Preferences and clicking on the Network icon; network monitoring software would be listed on the left side of the window. There appears to be a problem with macOS Big Sur's support for network monitoring apps that causes empty file lists in Fetch.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 1 year ago #

• Linda McNeil Member

  Thank you for you email. I now have version 5.8.2 on my Big Sur M1 mbpro.
  I have used it successfully several times.
  Thank you for updating it.
  L

  Posted 1 year ago #

• Scott Member

  Hi Jim … long time fetch user here. I recently just upgraded to M1 OS Monterey. I don’t see it listed in your notes above, Is 5.8.2 compatible with Monterey? Thanks.

  Posted 1 year ago #

• Jim Matthews Administrator

  Hi Scott,

  Yes, Fetch 5.8.2 is compatible with Monterey.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 1 year ago #

• Michal Member

  Hello Jim, don't you have some beta version which is working on Ventura as well? I accidentally upgraded to the beta version and Fetch is no longer possible to open. Thank you, Michal

  Posted 10 months ago #

• Jim Matthews Administrator

  Hi Michal,

  I haven't tested Fetch on Ventura yet -- I don't have a spare machine that can run it -- so I need to look into that. Thanks for the heads-up!

  Jim Matthews
  Fetch Softworks

  Posted 10 months ago #

• Jim Matthews Administrator

  Hi again Michal,

  I bought a test machine (an M1 mini) and installed the latest Ventura release, and so far have not encountered any problems running Fetch on it. Could you contact me at https://fetchsoftworks.com/fetch/feedback with more information about what you are seeing?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 months ago #

• Michal Member

  Hello Jim,

  Thanks a lot for your support. I had to uninstall Ventura and return back to Monterey so I can't try it anymore. Maybe something was broken with my upgrade or the upgrade turned off the allowance for non-App Store apps to open (I completely forgot to check it).

  It is great if it is working and I am really sorry for freaking out with my beta.

  Michal

  Edited 10 months ago #

• Carlos Member

  Hi Jim,

  I am currently running Ventura and Fetch has not worked for me since I upgraded over a month ago. I am the only one on my team that upgrade so we could test, so everyone else is not having the issue. Not sure what is happening. I've removed the application and installed again, restarted, etc. Any idea what I can do?

  This is what it says when I try to login:
  SFTP connection to "sftp.bluesky.com" could not be opened because the connection to the SFTP server could not be established or was lost.
  Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
  Server responded: "Unable to negotiate with 10.100.0.8 port 22: no matching host key type found. Their offer: ssh=dss, ssh-rsa"

  Thanks,
  Carlos

  Posted 5 months ago #

• Jim Matthews Administrator

  Hi Carlos,

  The problem is that by default Ventura does not use the host key algorithm used by your SFTP server (Apple made this change to improve security). You may want to ask your SFTP server administrator to upgrade to allow host key algorithms. Otherwise you can work around this change by doing the following:

  1) Choose Utilities from the Go menu in the Finder
  2) Open Terminal
  3) Enter the following:

  echo -e "\nHost sftp.bluesky.com\nHostkeyAlgorithms +ssh-dss\n" >> ~/.ssh/config

  and press Return.

  Please let me know if that does not work.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 months ago #

• Carlos Member

  Hi Jim,

  Thank you for your response. I've tried it, and it has reduced the error message to just:
  SFTP connection to "sftp.bluesky.com" could not be opened because the SFTP server rejected your authentication information.
  Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method.

  All entries are correct, and I even had the password changed. Any thoughts?

  Thanks,
  Carlos

  Posted 5 months ago #

• Jim H. Member

  I am also getting similar errors when downloading from an SFTP. Some files download with no problem, others I get the following error messages
  Fetch could not get the current folder because the connection to the SFTP server was lost.
  AND
  Fetch could not get “file_name” because the SFTP server sent an unexpected response.

  Posted 5 months ago #

• Jim Matthews Administrator

  Hi Carlos,

  Could you try typing "sftp username@sftp.bluesky.com" in Terminal, and entering your SFTP password when prompted? Is the password accepted then?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 months ago #

• Carlos Member

  Hi Jim,

  Just tried typing it in Terminal and it errors ou, and it actually never prompted me for my password.

  Thanks,
  Carlos

  Posted 5 months ago #

• Jim Matthews Administrator

  Hi Carlos,

  Could you contact me at https://fetchsoftworks.com/fetch/feedback and include what you see in Terminal after that command?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 months ago #