Fetch Softworks

Fetch failing on MacOS High Sierra (37 posts)

• Started 6 years ago by bouche
• Latest reply 5 years ago from Gary C

• Danielle Member

  Got it - back up and running. Thanks Jim!!

  Posted 6 years ago #

• Jesse Taylor Member

  I just installed the new Fetch version, 5.7.7. Whenever I connect to any of my websites via the shortcut menu, I get the following message: The shortcut cannot be used because an error has occurred. (Mac OS error -25293). As I said, this is happening on all of my websites. I was able to connect on these websites on my old version of Fetch. What could be happening, and how can I fix it?

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  It looks like there's an error with the Keychain, the part of Mac OS X that stores passwords. Deleting the password in question might help fix this problem. Here's what you would do:

  1) Choose Utilites from the Go menu in the Finder
  2) Open the Keychain Access application
  3) Type the hostname or username for your FTP account in the search field, to narrow down the list
  4) Double-click the entry for your FTP account
  5) Click the Show password checkbox; you will be prompted for your Mac's system password
  6) Make a note of the password
  7) Go back to the list of Keychain Access passwords, and choose Delete from the Edit menu (or hit the delete key on your keyboard) to delete that entry; you'll be asked to confirm your decision
  8) Try opening Fetch and connecting again; you may be prompted for the password

  Please let me know if that does not fix the problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Gary C Member

  Same issue with all my Fetch shortcuts (Mac OS 10.14.1, Fetch 5.7.7). Getting error 25293.
  Tried steps shown, but 'Show Password" give error "Access to this item is restricted"
  Same errors occur will all 18 shortcuts that have worked perfectly for years.

  Posted 5 years ago #

• tom Member

  My go daddy servers do this to me sometime. This always works for me:

  Open up terminal and paste this command replacing yourwebsite.com with your weburl:

  ssh-keygen -R yourwebsite.com

  Tom

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi Gary C,

  A number of people have run into the -25293 error. It indicates a permission problem with the macOS keychain -- that's why you get that message when you try to follow the steps above. You might try locking and unlocking the login keychain in Keychain Access; that has worked for some.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Gary C Member

  Locking and unlocking the login keychain fixed everything.
  Many thanks Jim.

  Gary

  Posted 5 years ago #