Fetch Softworks

Fetch will not connect (password issues) (5 posts)

• Started 11 months ago by Jay
• Latest reply 11 months ago from Jay

• Jay Member

  My wife recently downloaded Fetch 5.8.2 for me. It doesn't work. I have an M1 Mac and on my old Mac, I have Fetch and it works perfect. I just need it to work on my new Mac. I entered everything correctly many times and it won't connect. I've looked in your support pages and it's not helpful (just obvious stuff) Before I cancel my purchase on my credit card, I need this fixed stat. Thanks

  Posted 11 months ago #

• Jim Matthews Administrator

  Hi,

  Could you send me the contents of the Fetch Transcript window the next time you see this error? You can send it at https://fetchsoftworks.com/fetch/feedback . I'll take a look and see what I can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 months ago #

• Jay Member

  Here is the transcript

  Fetch 5.8.2 (5K1354) Apple Silicon (Web Store) running on macOS 12.6
  (21G115) English
  Launched at 2022-10-05T14:27:43Z, 2022-10-05, 10:27 PM (local)
  Partial serial FETCH55001-HMSU-SMH5 T
  Connecting to brightstarmarketing.online port 21 (Mac OS X firewall is
  allowing connections) (2022-10-05T14:28:02Z)
  Connected to 192.81.170.5 port 21 (2022-10-05T14:28:03Z)
  220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
  220-You are user number 2 of 50 allowed.
  220-Local time is now 10:28. Server port: 21.
  220-This is a private system - No anonymous login
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER brights1
  331 User brights1 OK. Password required
  PASS
  530 Login authentication failed
  An FTP connection to “brightstarmarketing.online” could not be opened
  because the server rejected the password. (Contact the server
  administrator to verify that you have the correct hostname, username,
  password, and authentication method.
  Server responded: “Login authentication failed”)
  Connecting to brightstarmarketing.online port 21 (Mac OS X firewall is
  allowing connections) (2022-10-05T14:28:16Z)
  Connected to 192.81.170.5 port 21 (2022-10-05T14:28:16Z)
  220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
  220-You are user number 1 of 50 allowed.
  220-Local time is now 10:28. Server port: 21.
  220-This is a private system - No anonymous login
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER brights1
  331 User brights1 OK. Password required
  PASS
  530 Login authentication failed
  An FTP connection to “brightstarmarketing.online” could not be opened
  because the server rejected the password. (Contact the server
  administrator to verify that you have the correct hostname, username,
  password, and authentication method.
  Server responded: “Login authentication failed”)
  Connecting to brightstarmarketing.online port 21 (Mac OS X firewall is
  allowing connections) (2022-10-05T14:28:24Z)
  Connected to 192.81.170.5 port 21 (2022-10-05T14:28:25Z)
  220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
  220-You are user number 1 of 50 allowed.
  220-Local time is now 10:28. Server port: 21.
  220-This is a private system - No anonymous login
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER brights1
  331 User brights1 OK. Password required
  PASS
  530 Login authentication failed
  An FTP connection to “brightstarmarketing.online” could not be opened
  because the server rejected the password. (Contact the server
  administrator to verify that you have the correct hostname, username,
  password, and authentication method.
  Server responded: “Login authentication failed”)

  Posted 11 months ago #

• Jim Matthews Administrator

  Hi,

  The FTP server at brightstarmarketing.online is expecting a different password for the brights1 account than the one you are entering. If you are able to login on your old Mac I would double-check that you are entering the same Hostname, Username and Password on the new Mac that you are entering on the old Mac. I'd be happy to look at a transcript from a successful login on the old Mac to help look for the discrepancy.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 months ago #

• Jay Member

  Thank you Jim.

  Interestingly, I re-entered the exact same passwords. It worked once and then failed again. After I got the original log in details from the host, a "comma" was missing. A whole day for a comma. It's working thanks.

  Posted 11 months ago #