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Fetch will not connect (password issues) (5 posts)

  • Started 1 month ago by Jay
  • Latest reply 1 month ago from Jay
  • Jay Member

    My wife recently downloaded Fetch 5.8.2 for me. It doesn't work. I have an M1 Mac and on my old Mac, I have Fetch and it works perfect. I just need it to work on my new Mac. I entered everything correctly many times and it won't connect. I've looked in your support pages and it's not helpful (just obvious stuff) Before I cancel my purchase on my credit card, I need this fixed stat. Thanks

    Posted 1 month ago #

  • Jim Matthews Administrator

    Hi,

    Could you send me the contents of the Fetch Transcript window the next time you see this error? You can send it at https://fetchsoftworks.com/fetch/feedback . I'll take a look and see what I can figure out.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 month ago #

  • Jay Member

    Here is the transcript

    Fetch 5.8.2 (5K1354) Apple Silicon (Web Store) running on macOS 12.6
    (21G115) English
    Launched at 2022-10-05T14:27:43Z, 2022-10-05, 10:27 PM (local)
    Partial serial FETCH55001-HMSU-SMH5 T
    Connecting to brightstarmarketing.online port 21 (Mac OS X firewall is
    allowing connections) (2022-10-05T14:28:02Z)
    Connected to 192.81.170.5 port 21 (2022-10-05T14:28:03Z)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 2 of 50 allowed.
    220-Local time is now 10:28. Server port: 21.
    220-This is a private system - No anonymous login
    220-IPv6 connections are also welcome on this server.
    220 You will be disconnected after 15 minutes of inactivity.
    USER brights1
    331 User brights1 OK. Password required
    PASS
    530 Login authentication failed
    An FTP connection to “brightstarmarketing.online” could not be opened
    because the server rejected the password. (Contact the server
    administrator to verify that you have the correct hostname, username,
    password, and authentication method.
    Server responded: “Login authentication failed”)
    Connecting to brightstarmarketing.online port 21 (Mac OS X firewall is
    allowing connections) (2022-10-05T14:28:16Z)
    Connected to 192.81.170.5 port 21 (2022-10-05T14:28:16Z)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 1 of 50 allowed.
    220-Local time is now 10:28. Server port: 21.
    220-This is a private system - No anonymous login
    220-IPv6 connections are also welcome on this server.
    220 You will be disconnected after 15 minutes of inactivity.
    USER brights1
    331 User brights1 OK. Password required
    PASS
    530 Login authentication failed
    An FTP connection to “brightstarmarketing.online” could not be opened
    because the server rejected the password. (Contact the server
    administrator to verify that you have the correct hostname, username,
    password, and authentication method.
    Server responded: “Login authentication failed”)
    Connecting to brightstarmarketing.online port 21 (Mac OS X firewall is
    allowing connections) (2022-10-05T14:28:24Z)
    Connected to 192.81.170.5 port 21 (2022-10-05T14:28:25Z)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 1 of 50 allowed.
    220-Local time is now 10:28. Server port: 21.
    220-This is a private system - No anonymous login
    220-IPv6 connections are also welcome on this server.
    220 You will be disconnected after 15 minutes of inactivity.
    USER brights1
    331 User brights1 OK. Password required
    PASS
    530 Login authentication failed
    An FTP connection to “brightstarmarketing.online” could not be opened
    because the server rejected the password. (Contact the server
    administrator to verify that you have the correct hostname, username,
    password, and authentication method.
    Server responded: “Login authentication failed”)

    Posted 1 month ago #

  • Jim Matthews Administrator

    Hi,

    The FTP server at brightstarmarketing.online is expecting a different password for the brights1 account than the one you are entering. If you are able to login on your old Mac I would double-check that you are entering the same Hostname, Username and Password on the new Mac that you are entering on the old Mac. I'd be happy to look at a transcript from a successful login on the old Mac to help look for the discrepancy.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 month ago #

  • Jay Member

    Thank you Jim.

    Interestingly, I re-entered the exact same passwords. It worked once and then failed again. After I got the original log in details from the host, a "comma" was missing. A whole day for a comma. It's working thanks.

    Posted 1 month ago #

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