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Shortcuts not updating to 5.8 (17 posts)

  • Started 2 months ago by Amy
  • Latest reply 2 months ago from Al
  • Amy Member

    I just got a new Mac running Catalina, so I upgraded my Fetch 5.7.6 to 5.8.1. When my shortcuts (I have many — one for every one of my customers) did not work, I went to the troubleshooting page. The online troubleshooting promises that 5.8 "will automatically read and upgrade your shortcuts from your previous version of Fetch." I went to the "file named "com.fetchsoftworks.Fetch.Shortcuts.plist" in the Preferences folder in the Library folder" of my home folder to find my shortcuts. Maybe I'm not understanding something or they're not expressing it well, but I did not find my shortcuts (updated to the new version of Fetch) in there.

    What am I missing? Thanks in advance for any help!

    Posted 2 months ago #

  • Jim Matthews Administrator

    Hi,

    When you set up your new Mac did you have it copy your documents and settings from your old computer?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 months ago #

  • Amy Member

    Yes, I migrated everything over, so it's effectively the same computer, the same user, etc. etc. I just had to update a bunch of apps.

    Posted 2 months ago #

  • Jim Matthews Administrator

    Hi,

    The migration should have copied over your Fetch shortcuts, and your passwords (which are stored in the Keychain). Do you see any of your shortcuts from the old computer when you choose "Show Shortcuts" from the Shortcuts menu?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 months ago #

  • Amy Member

    Nope, not a one.

    Posted 2 months ago #

  • Jim Matthews Administrator

    Hi,

    That's strange. Do you still have access to your old computer? If so:

    1) Choose Show Shortcuts from the Shortcuts menu in Fetch
    2) Choose Save a Copy as… from the File menu and save a copy of your shortcuts
    3) Copy the file you just saved to your new computer
    4) Open the file on your new computer
    5) Drag all the shortcuts from the file to the Fetch Shortcuts window

    Let me know if that doesn't work.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 months ago #

  • Amy Member

    Yes, I am still running the old Mac (for Photoshop CS6, like everybody else who doesn't want to switch to Creative Cloud). I see the same thing there that I see on this computer: the Fetch Shortcuts window has one folder in it, named "Fetch Softworks." Inside that, there are .sit and .dmg files of previous versions of Fetch, plus a folder named "example" and a folder named "Incoming." The folder "incoming" is empty. and "example" is just fetchicon.gif, fetchlogo.html, fetchlogo.jpg, fetchlogo.pdf, fetchlogo.tga, and files-0000-9999.tar.gz.

    Posted 2 months ago #

  • Jim Matthews Administrator

    Hi,

    If your shortcuts aren't listed in the "Fetch Shortcuts" window in Fetch on the old computer, perhaps they were saved to individual files (also known as droplet shortcuts). Do you see your shortcuts in the Finder on the old computer?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 months ago #

  • Amy Member

    Yes, I saved them as droplet shortcuts. I don't think I knew there was another way to do that! Am I out of luck, then? Will I have to reenter all the info? Or is there some way to migrate over the droplet shortcuts?

    Posted 2 months ago #

  • Jim Matthews Administrator

    Hi,

    Do you see the droplet shortcuts on your new computer? What happens if you try to open one?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 months ago #

  • Amy Member

    All of my droplet shortcut icons have the ghostly circle-with-a-slash over them, and clicking them gives me a dialogue window that says "[random Fetch shortcut name]" needs to be updated. The developer of this app needs to update it to work with this version of MacOS. Contact the developer for more information."

    Posted 2 months ago #

  • Jim Matthews Administrator

    Thanks, I think I understand what's going on. Now I need to figure out a way to convert them into a form that will work on your new computer. I could use a couple pieces of information:

    1. How many droplet shortcuts need to be converted?
    2. Do you drop files on them to have the files uploaded, or do you just use the droplet shortcuts to tell Fetch to open connections?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 months ago #

  • Amy Member

    Thanks, Jim!

    1) I have approximately 36 current customers, and I use Fetch to upload files for all of them.

    2) I never drag files onto the shortcuts; I use them to open connections.

    Cheers, and happy holiday,

    Amy

    Posted 2 months ago #

  • Jim Matthews Administrator

    Hi Amy,

    If you could contact me at https://fetchsoftworks.com/fetch/feedback, I'll send you a little program that can convert your droplet shortcuts into a format that should work on your new computer.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 months ago #

  • Amy Member

    Awesome! Doing it now. You are Fetch are the best!

    Posted 2 months ago #

  • Mayra Rose Member

    Hi, I am having the same problem and can't get the website to update

    Posted 2 months ago #

  • Al Member

    Having the same problem but noticed that few of my shortcuts were working, the one I created recently.
    I still have my old computer with High Sierra so I re-saved all the shortcuts in it and imported them to my Catalina computer. All shortcuts are working now. Not the best solution but it works.

    Posted 2 months ago #

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